How does call work within your team?
At my old company, our work day was specified 7-6 so after 6, you could ask for relief if the call person was available. At my current company, there is no specified workday hours, so someone not on call may be assigned a 3pm case that goes super late. Last week I had a 11am case, scheduled for 5 hours go until 230am. Suddenly our call person is only for add ons, which is very nice when you are on call but very rough when it’s your lucky day to work 16 hours.