r/Pentair

Seems this is a defectively designed product. Regret purchasing.

-Professionally installed June 23rd but failed in 3 weeks.
-Pool unusable for a week to get algae corrected
-Two weeks for warranty repair completion
-Repair lasted about 2 weeks
-Waiting for 2nd warranty repair
-It was originally installed less than 2 months ago
-Called customer support over 90 min wait and they don’t offer to call you back
-My understanding is that this is a systemic problem
-Pentair knowingly sold me a defective product, seems a bit fraudulent

Our pool is 3 years old.

Without exaggeration, our SWG (iChlor30) has failed every summer... 2024 and 2025, and now 2026. In 2024 and 2025, it was replaced under warranty from Pentair. I would submit a ticket online, wait a week and get zero response. I'd call in, they'd find my case and assign it to a local dealer for replacement.

Now to 2026. I submitted a ticket online. No response. I called in and the system continues to say wait times are "approximately 2 hours".

I called the dealer and was told there is no longer a warranty on the SWG replaced in July 2025. She said Pentair's coverage ends 2 years from the date the pool was completed... NOT two years from when the SWG was put into service.

I told her I have a Pentair warranty document with that specific SWG's serial number on it. She said "we've never seen that before. I bet Pentair won't cover it."

I asked her who is the preferred SWG manufacturer nowadays and she said "I only know of Heyward and Pentair. We don't sell Heyward. Pentair has a ton of issues with all of their new product lines. I don't know what to tell you."

With all that... What is my best path forward? Wait on Pentair? How can I escalate?

EDIT: Pentair has confirmed they will not honor the 2-year warranty document on the SWG installed less than 13 months ago.

Anyone getting crazy salt readings on the new cells ?

Yesterday 0 today 8900 (after lots of rain )

Another one 3100 yesterday and 5100 today (after lots of rain)

Wondering what was in the rain 😂

I have one other last get Ichlor30 (the shit design) and that one is a block away from the first reading I posted and it’s reading normal

Installed a new intellicenter to run an existing intelliflo i1 pump with shared equipment.
Pump switches schedules and speeds fine (higher speed for heating) but when the low speed schedule arrives it shuts off power.
I’ve created a feature circuit (low speed) and assigned that to the pump speed circuit

Pumps firmware is 2.08 vs so it’s not the troublesome 3.03 or 3.04

I’ve updated intellicenter firmware to 3.014

Tried new communication cable

Set to visible in features

Disabled egg timer

Any ideas?

Thanks