r/PlayStationSupport

So everyone knows playstation is going digital in 2028 apparently even in there policy’s if you have not been on yours psn account with in 3 years they can terminate it which means you lose games also the thing with account protection i heard sony support is terrible btw also people don’t realize they’re have been multiple people who have. Been hacked even with 2fa on and a passkey also people gotta realize it’s 2026 there too many ways get around stuff these days especially with AI operating i hope discs stay and the people that are voting to keep physical media/games win and also think about this Sony switches to digital fully say it’s 2028 you lose/or get hacked number. 1 support can help but it’s a struggle so it’s ass you lose all your games basically have to create or use a.Back up account then buy those games again cause remember physical games don’t exist and you can’t just say screw online gaming and go to walmart or gamestop nope you have to make a account and do that all over again. So think about that also i understand pc gamers it’s always been like that on pc but this is . PlayStation,and consoles discs been around for generations but say this too with 2fa or passkey worst case scenario you lose your phone your outta luck then 2fa same thing you lose your phone number which your locked out and the only to access your. Account really if you have a console and that’s only if it lets you in then on that console but all i can say is go to xbox but better just go to pc at least over there it’s always been digital but you can buy a disc drive for pc but good luck to all gamers. On all consoles get your personal data write it down and keep it safe email passwords birthdays it all serial numbers transactions at least if your not protected by the Sony’s trash security at least you have all of the info including personal info and good luck.

Why aren’t my recently played games showing on PlayStation feed? It’s not even showing in the app either—just old games I haven’t touched in like 6 months.

Weird thing is, my recent games do show under trophies, but there’s no activity anywhere else. Anyone else having this issue?

My PlayStation account was hacked a while ago, and I’ve contacted PlayStation Support multiple times to try to recover it.
The problem is that they’re asking me to verify ownership with the serial number of a PS4 I owned years ago, which I no longer have. They’ve also asked for transaction history, but there aren’t any purchases on the account to use for verification.
I still have access to the original email address and other account details, but Support says they still can’t verify that I’m the owner.
Has anyone been in a similar situation and successfully recovered their account? If so, what information or steps helped? I’d really appreciate any advice, as I’ve had to start over after losing four years of progress.
Excuse the title i tryed to post but got removed immediately thank you

I have been suspended by PlayStation, I guess for a $69.99 purchase back in May. I don’t know what year because they didn’t provide that info; they just said May, and it is now July. Also, if that was the case, you would think I’d get some emails regarding that purchase, but no! I checked, and there’s nothing from them.

Another thing as well: I know the PlayStation Store does not let you buy anything if you don’t have the funds in your account. That’s a fact, and I don’t have a credit card with them—I only use debit cards.

I have never had something like this happen to me, and it sucks. I’m so f\*\*\*\*\*\*g pissed off. I think they wrongfully suspended me, and it’s a f\*\*k up on their end, not mine. What’s really weird to me is that they waited all the way until July 4 to suspend my account. Damn near two whole months went by before they decided to suspend it.

Has anybody else been through something like this, whether it was your fault or theirs? This is weird to me because, again, they do not let you purchase anything without having funds in your account. Unlike Apple, for comparison, which allows you to do that. Also, I did check my bank transactions. There is a purchase for $69.99 in May, but it doesn’t show me being credited back that $69.99.

Any info would be great if anybody else has been through something like this with PlayStation.

I only know my password and email related to the account I can’t get by the 2 factor bc it dosent send a code anywhere and the ai chat it keeps making me reset my password sony is such a shit company

I think they might be the most incompetent support in the world. All I want to do is change the email address linked to my account because I no longer use the one that is connected, but the one that I use now is "already linked to a different account" despite me making the email well after I already had a playstation account. The only way to recover the account is my date of birth, but my birthday apparently isn't the correct answer. I try to contact support but only speak to bots. I have to lie about cancelling my subscription to get a real person, and they offer no help. They say my account is linked to New Zealand??? I live in the midwest... I try to contact NZ support, but it keeps saying "error", and I cannot talk to anyone, not even the bot.

What am I supposed to do? I cannot recover this supposed account. Has anyone had a similar experience and found a way to fix it? I want my ONLY account to have the email I actually use. So frustrating...

Hello,

I'm currently at my girlfriend's house and we want to play Clair Obscur together. I have bought the game on my account and played it to completion. I logged in to my girlfriend's Playstation months ago and she could see all my games.

Last week we downloaded Clair Obscur and it was on her console, ready to go. Now I'm back at her place and all of a sudden, the game is locked! What happened?

We switched to my account and tried to enable the setting that we could share games, but the comsole says that that the setting is already enabled on another console. What gives?

Sharing games worked as of last week and now it suddenly doesn't? What happened? Did an update ruin sharing games?

Please help

So with the bug of physical games not showing on profiles recently and all of that I got curious and saw if I had been affected....

Only to notice one of my Platinums has disappeared from my account.

When I was checking I noticed that my platinum of MH world has disappeared from my account. I am certain at 100% that I have it, since me and my friend did it together, and my Iceborne trophy remains the same, but MHWorld, which I have in physical is nowhere to be seen....

When I was younger my father had his email on my PlayStation account so I made another account with my personal email on it. Fast forward a few years I have since deleted the account with my personal email and changed my fathers email to an extra email I had, somehow that email got deleted and I don’t remember the password on my account. I contacted PlayStation and their AI personal assistant told me they would let me talk to a real person but then proceeded to tell me I need to log into my account on the PlayStation website which I cannot do because I don’t have the email anymore and don’t remember the password.
What do I do?

Has Sony support the chat bot ever work out for anyone even when you have all the personal information cause i heard it’s pretty bad well i heard the support chat bot is really bad and people give my question is has anyone tried different days and times when they are not busy but just a quick question i had for the community

I've sincerely had it with Playstation - my son uses the account, it's in my name. Over 10 days, every single charge was duplicated by anywhere from 2 - 11 times. It was over my son's birthday week so there happened to be a lot of charges that week. I spoke to the rep and they won't do anything about it - said my son was lying and that he intentionally made those purchases.

My son is hyper focused on money - spending - I've been sick for the last two years and not working for most of that time and he's always worried. Also, the charges make no sense.

I've seen 15+ posts saying the same thing - seems like they don't really do anything about it. Makes me want to throw up giving these people any more of my money.

What can be done? Such a disgusting company

I've cancelled my membership and you'll never see another cent from me. Rot in the graveyard of your poor decisions, please

Sony just made a big mistake. They decided that they will no longer print physical game discs, beginning in January 2028. They want games to only be digitally downloaded only through the PS Store now.

We still want to own physical media and own games physically. Nothing should be only digital with internet access now. If 'buying' isn't considered 'owning' anything anymore, then piracy is not considered stealing anymore either.

That's why I'm starting and participating in a Sony & PlayStation Store boycott. And I encourage every single gamer out there to do the same as me.

Do not buy anymore games from the PlayStation Store, or buy anymore physical games from the stores all together. If you have a PlayStation Plus subscription, now is a good time to cancel it and get a full refund.

Maybe you can buy used games from different sources still, but make sure that Sony/PlayStation doesn't make one single cent from it.

Join me in the boycott; it's for the customer's choice, the consumer's choice, and for the common gamer's choice.

We have the right and the power to ownership.

Tags: StopKillingGames, StopKillingInternet, AI, BoycottSony, BoycottPlayStation, PS5, PS4, PlayStation

I've cancelled my membership and you'll never see another cent from me. Rot in the graveyard of your poor decisions, please

As the title says, my ps5 keeps overheating. i clean it regularly, but it overheats and shuts itself off anyway if I play for more than 30min-1hour. Does anyone know anything about it? All help online just says it must be dirty, but it is not.