How can I change my age group? I'm not willing to put my ID on Roblox or any other platform with security breaches happening weekly. I haven't done selfie verification and was put in Roblox select with my birth year 2016 and my account was created in 2018. I don't understand logic behind it but fine. So how can I change it without using my ID. I did selfie verification on my alt account and it put me im 16-17 but on my main account its in 9-12. I have baby face but I'm even older than 16-17 age group. So is there a way to redo this verification without using my ID.

my account got hacked and i have all the proof but when i go in contact support the roblox system says smt went wrong. try again later and when i try to reset pass directly from roblox in forgot pass i add my email and it says unknown error or too many attempts plz help that hacker has also placed a parental email on my account

When I play a game it says "Same account has joined on different device." and I see some games I have never played on my continue page?

We all know the drill. Roblox’s automated moderation goes on a random sweep, and suddenly you’re staring at a termination screen for "Harmful Content/Behavior" over something completely harmless, or worse, something you didn’t even do.

If you try to appeal it through their standard support, you usually just get bounced around by a bot.

If you want an actual chance at getting your account back, you need to play the escalation game correctly.

Here is the step-by-step playbook to move from a standard ticket to legally forcing a human review.

Phase 1: The Initial Strike & The Internal Appeal

When the automated hammer drops, your clock starts ticking. You have a limited window to file an internal appeal, and you need to treat this phase as setting the paper trail for later.

Don't Rage-Submit: Do not send an angry, typing-in-all-caps message to support. It gives the bots (and the low-tier human reviewers) an easy excuse to close the ticket.

Keep it Objective and Clear: Go to the official Roblox Support page and select Appeals. Keep your text brief: state clearly that the automated system flag was a false positive, that you did not violate the Community Standards, and ask for a manual review.

Collect Your Evidence: If you have screenshots of the context or the specific item/chat that got flagged, have them ready.

Phase 2: When the Bot Rejects You (The Escalation Routes)

If your internal appeal gets rejected, or if they hit you with a copy-pasted "this decision is final" response, this is where most players give up. But if you are based in the EU or the UK, you actually have massive legal leverage thanks to newer tech regulations.

The DSA / ODS Route: Under Article 21 of the Digital Services Act (DSA), tech platforms are legally required to allow users to escalate moderation disputes to an independent, certified third party. This is called an Out-of-Court Dispute Settlement (ODS) body (like Appeals Centre Europe).

How it Works:

You bypass Roblox's support desk entirely. You file your case with the ODS body, showing your termination details and their rejected appeal. A neutral, real human panel reviews the case. If they rule that Roblox's automated system made an error, Roblox is legally forced to engage with that decision in good faith. It's incredibly cheap (often just a couple of euros, which get refunded if you win) or entirely free.

The MIDR / Media Ombudsman Route: For users in regions with specific digital media frameworks, you can escalate via local Media Ombudsman or Media Independent Dispute Resolution bodies. Platforms hate these because it forces their legal and compliance teams to manually pull your account data and defend their automated decisions to a government-backed regulator.

The Bottom Line

Never let a copy-pasted bot response be the final word on an account you’ve spent years building. If the internal appeal fails, take it external.

Have any of you successfully dragged Roblox to an ODS body yet?

Let’s talk in the comments, drop your experiences with the "Harmful Content" bans below.

Hello guys, i hope im not alone on this, but.. rn this support just keep ignoring my requests (3 days in a row to be clear).

Do you guys have the same issue?

Im trying to change my location, terminate the agreement but they just started ignoring me??

I have no clue why an I’m fuming, yk the other thing which I posted about I got another ban this time for three days for the same thing do you guys know why and should I contact Roblox support Cus I’m now genuinly worried abt my acc

I recommend boycotting Roblox vng and demanding that they care about and pay attention to their players. Roblox vng has never cared, never paid attention to its players. I will stop supporting Roblox vng until they improve. I'm a foreign man stuck in Roblox vng, and they won't let me return to my country. They don't care at all whether people who stumbled in intentionally or unintentionally came here. No one takes responsibility for the money and time wasted. Roblox vng is incredibly selfish.

I've tried playing sertain games after the new kids and select I tried playing my fav games like animal hospital and sweh but it was locked pls Roblox fix my account

My account was hacked yesterday. Before this I had an authentication app that I used to sign in, I also had a verified email and phone number. After the hacking incident, I decided to put on the “Enhanced Protection” mode. The issue is… I never had a passkey. It let me do it anyway.

I’ve tried contacting Roblox Support over and over again, but every time I try to send a support form, it says either “please try again later” or “too many attempts”.

I logged out of my account to see if I could log back in to no avail. The passkey prompt pops up, I click “lost access to 2SV”, it brings me to the phone number or email page. I can add my phone number because it’s verified on my account… but then it wants me to put my email too. The email I THOUGHT was on the account, the email I verified years ago and that is still my primary email… doesn’t work. Every time I enter it, I get a “unknown error” message. Also important information: when Roblox sent a code to my email so I can verify I am the owner of the account… nothing popped up. I checked my spam (it wouldn’t be in there because Roblox is a saved contact on my email) and I pressed “resend code” over and over again. Nothing.

My email is not the issue. I logged into my email account and for that I get an email verification code. I get the notification within seconds. So I’ve come to the conclusion that the hacker, somehow, changed the email on my account and made it look like my actual one.

I can’t log in to my account, I can’t contact Roblox Support, all the forums I’ve looked at just used their phone number and were able to get into their account, but I can’t do that. I’m literally out of options and now I’m scared I won’t get my account back.

Someone please help me if possible…

EDIT (7/3/26): I’m still in the process for fighting for my account. I’ve made numerous support tickets and I’ve been met with the same AI-generated responses each time, but I’m not giving up hope.

EDIT EDIT: I GOT BACK INNNN, it took a lot of emails though, but regardless I’m back in

So my my Roblox account has been hacked and I can't get in, I treid Roblox support...but OFC they use a bot, even when I ask to speak to a human and they send in a form, does someone know a current Roblox employees that can help me PLZ PLZ PLZ and thank you!

Roblox is the worst game trying to get back my account i was hack

I get back my account weeks later

I trying give the account to my lil brother i take off the keypasss but

I didn't save the backup code it keep

Ask for the keypass I take off

Hey everyone,

I’ve been seeing an absolute flood of posts across Reddit lately from people panicking because their Roblox accounts were wiped, even though they had 2FA, authenticator apps, or Passkeys turned on.

There’s a massive misconception that Roblox’s servers are just completely broken right now.

The reality is actually much weirder (and scarier). Hackers aren't guessing your password; they are using a method called Session Beaming (or session hijacking), and standard 2FA cannot stop it.

Here is exactly how it works and how to protect yourself.

The Bypass: How Session Beaming Works

When you log into a website and check "Remember Me," the site drops a small file called a session cookie into your browser. This cookie tells the website,

"Hey, this device already proved who they are and passed 2FA. Let them right in."

Cybercriminals are distributing info-stealing malware disguised as:

• FPS Boosters or graphics mods
• Unbanning utilities or script executors
• Fake "Beta Test" files sent over Discord (this is heavily targeting developers)

The second you run that file, the malware doesn't care about your password. It instantly copies your browser's session cookies and beams them back to the hacker. The hacker then loads that cookie into their browser.

To Roblox's servers, it looks like you just opened a new tab. They are inside your account instantly, bypassing 2FA entirely.

How to Bulletproof Your Account Right Now

If you’ve downloaded anything suspicious recently, your account is at risk until you kill the active session token. Do this immediately:

1/ Invalidate the Stolen Cookies:

Go to your Roblox Settings > Security, scroll to the bottom, and click "Log out of all other sessions." Even if a hacker copied your cookie, this forces a complete server-side reset, making their stolen token useless.

2/ Scan for Malware:

Run a deep scan with Malwarebytes or Windows Defender. If the infostealer is still on your PC, changing your password won't save you, it will just steal the new session cookie next time you log in.

3/ Audit Your Authorized Apps:

Go to your settings and revoke access to any third-party browser extensions or linked apps you don't 100% recognize.

Stay safe out there, and stop running random .exe files from Discord.

By the way if your Roblox account is hacked already, email changed, and you're struggling to get it back.

There's a chance, check out my other guide on How to recover a hacked Roblox account.

Okay tell me why roblox let people's account info get leaked, you can't get an actual person to fkn help you and the Ai is stupid, like ffs I lost an account I built for years and can't get back, anyone else? Cuz ever since roblox was bought the amount of fk ups is insane. I'm missed tbh. This is frustrating.

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I,m roblox player and i have a old roblox account and i concceted in my gmail but the gmail some one hack my phone and stole it

And roblox account send verification code every 30day

But u told u i lost my gmail forever

Amd i texting roblox support but them doesn't helpe with any thung

If really some one can help me

Thanks guys !!!