We run an events business (in Australia) and people pre-pay bar tabs. Is there a way to run the tabs/tickets down? So start at $5k and run down? Not up like the current ticket?
We were getting around it by uploading to physical gift cards and swiping the cards, but with the new customer register - there is no where to swipe cards?!
Help!
Thank you! 🙏🏼
Wanting to create a square online website for my small business’ pick up food orders and wanting a terminal to accept orders and print the order slip - is this something the square terminal can facilitate?
The sales rep in my area cannot give me a straight answer and is continuing to suggest the register but we are not looking at changing our entire stores pos & they don’t seem to take no for an answer.
Alternatively I’m assuming an iPad + square app + Bluetooth printer would work too, but if the square terminal is an all-in-one that would be best!
TIA!
I immediately refunded the payment but our reports are now ruined. Is there anyway to erase this from our history???
Edit: I contacted support and they basically said we’re SOL and assured us it wouldn’t affect our books despite the fact that our reports for our entire operating history are now ruined, telling us to just look at the net sales section instead from now on. This is in no way a viable solution and I’ve filed a complaint and urged them to get back to us
Genuinely what the hell do we do
anyone know why this may have changed from "add tip" to "reopen check"? Hoping its a setting I can change back but it's pretty inconvenient that they would change something that is muscle memory for my staff. Now they need to hit the three-dot menu to get to Add Tip (where reopen check used to show).
I have factory reset multiple devices and tried on multiple WiFi networks. Disconnected and reconnected to my phone, tried logging in with passwords and with code. I can generally get through the first software update but it either freezes on a firmware update or gets stuck on the “powered by square” screen with no access to anything but settings.
One of the terminals is 3 years old and used very frequently may-November (seasonal business) it has not been used (or updated) since last November. The other one I bought a year ago as a back up and was brand new in the box before today.
Anyone dealt with this before? I’m in the middle of a 3 day art festival and trying to take payments on my phone is tough when it gets busy. I’ll obviously try to contact support but thought I’d see if anyone has dealt with this recently.
Our tickets used to be normal with the items displaying directly under whether they were for dine in or to go/pickup. Now it does this. The items are all under both instead of one or the other. What do we do to fix it.
Our online orders show the “paid” and the receipt# but for some reason orders taken on our POS system do not display the same information on the bottom on the tickets. Can someone explain how to display it on our dine in tickets? Please and thank you.
I own a coffee trailer and i have taken offline payments with no issue..
but today, 275 dollars worth of orders were declined.
It showed up as payed up until i got home and connected back to wifi.
All the orders showed 0.00 and declined.
Is there a way to fix this, or am i screwed?
Community service announcement – do not go 2 years between connecting to your Square Readers. They will never connect again, and the only solution is to send them to the landfill and to pay Square for new ones.
My situation – I bought 2 Square Readers in April 2024, on behalf of my community garden for use at their annual plant sale. They connected and worked without issue – we were very pleased.
Unfortunately, last year's plant sale was cancelled. We pulled them out of the box this week in preparation for this year's sale, and recharged them without issue, but they refused to connect... Spent 4 hours troubleshooting – deleting Bluetooth caches, reinstalling apps, factory resetting, trying with another account and with 3 other phones, but they flat out refused to connect. Bought a new one to test, and it connected instantly. So totally a reader issue.
They were used once; for us, that was their lifespan. Of course, they're out of warranty. Spoke to a couple support agents, and was told that Square Readers have a limited lifespan, and that "they can stop working due to lack of use"(!) And that "they can last indefinitely with proper use", but that "not using the reader for a long time can affect the life for the reader". Apparently, that includes a maximum period between connections. How long? Who knows, it's not documented anywhere. But obviously 2 years is too long.
I could understand if one reader failed for some random reason, but two out of two isn't a coincidence. Be warned.
To those who have used Square Team for scheduling. Please help.
With Square Team, I cannot create two separate schedule groups(FOH with its own positions such as server & bartenders under FOH umbrella, and separately BOH with the same way) in one Square account, am I understanding correctly?
I have used 7shifts, which I had no problems with but I'm exploring other options at our new restaurant.
With 7shifts,
FOH manager can make FOH schedule with specific positions assigned to employees. Our employees would perform other positions(employee A could be a server today, then bartender the next day etc.).
I did read in Square forum, that I can use "FOH" as job but I cannot create role under FOH, unless I'm missing something(actually hoping that's the case so I can use Square).
Thanks for reading.
I'm having a ridiculous interaction with Square support. I'm currently on my 8th support agent, they keep passing me off to another department. But best of all was this exchange. In case people aren't aware Twitter founder Jack Dorsey also founded and runs Square.
It's not that relevant but Square changed the way items can be made available or unavailable on web stores without telling anybody, which is what I was trying to get support on.