r/Starlink_Support

Starlink is useless in urban cities been getting 200kb in the afternoon for months now…instead of prioritising high capacity areas,starlink keeps more selling kits now the internet is dead now

Is anyone experiencing delays with shipping the satellite to the UK? It has been stuck with DHL for almost 3 weeks now and Stalink support are saying its with DHL.

How long do you usually wait for support on downed service?

I havent been able to activate my service and i seem to struggle to get an answer. 5 days.

I was shipped equipment that doesn’t match the account or can’t get activated.

Canada.
Full unobstructed view with no service.

Is this a normal experience?

Has anyone’s Starlink been affected by the new policy that was supposed to take effect today?

I am aware that Starlink Residential uses CGNAT and does not support port forwarding - but if I've got a public IP with a business plan, with an external router in bypass mode and port forward a simple HTTP server, it doesn't work if I visit my public IP on the internet.

Now here is where things change.

If I go to CloudFlare and manage a domain, and let's say I add an A record that points to that public IP it doesn't work...

If I proxy it - it somehow works? Like what on earth?

So I do this and it all works fine.

I have port forwarded ports 993 and 465 - I go to Outlook and type in the server address (custom domain that is proxied via cloudflare) and it doesn't work...

However from the server I can send and receive emails perfectly fine - I just can't log in via IMAP or even POP3.

Does Starlink block these ports for business plans?

Good luck figuring this one out ya'll, took me all day yesterday and all day today trying to figure this out and can't.

I live in Duston area and we have yet to be fitted with full fibre as a result our Sky broadband is s h i t. Over the years Ive looked at other providers but not found anything suitable.

I recently found out about Starlink which seems like a possible answer. The smallest package at 40 prices with Sky so it seems like a reasonable cost. But I have a number of concerns (no customer service, movement of satlities resulting in drop outs etc.).

I'd like to hear from others who have or have used it in the past. What are your expierences both good and bad?

I ordered a STARLINK 4 Kit and have been on a rental subscription paying about $55 a month. So far I've only had it a couple weeks and it has only consistently worked for 3 days.

I set up the dish and router mini flawlessly as guided by the app instructions....

Worked for a couple days and now it's a day to day struggle trying to get the router connected from the power brick from the brick to communicate with the router and for the router to get the signal from the dish to communicate with the router to give me any sort of signal....

Clear view of sky with minimal obstructions ✅

Aligned ✅

Set up through the app✅

Activated the kit S/N on the website✅

Configured ✅

Right now it is just sitting on a solid red light and my starlink is ONLINE.

THIS ALL HAPPENED AFTER AN UPDATE IN THE APP AND THEN A NOTIFICATION CHANGE WHICH READ THAT MY PUBLIC IP HAS CHANGED.

interesting.....

I have to continuously check on my router mini constantly bc I can literally SEAR A STEAK on the router mini surface at well done.

I'm on my 2nd flaming hot router mini....

Grok knows every different type of way how to power-cycle, though!!!!! 🥹

Customer Service will help you order replacement parts and they're quick to arrive on the doorstep which, y'know, thanks. 🤙

I live north of Seattle outside the suburbs with a lot of mature fir trees around but from the backyard it's a pretty open sky over the house to the South and Southwest ....from the top of our second story roof I suspect we've got reasonable view of satellites even to the north I haven't been up there yet, but from out back looking South the app just reports bad.

Three of our neighbors have successful starlink installations with similar tree situations... two of them have it on the roof and one has it on a short pole in the front yard.

Hello everyone i recently ordered a starlink standard in july it has been delayed once so i was wondering doe sit go in priority after it gets delayed?? is there any chances it. gets delayed again imean its 10 august the new estimated window was 14 to 21 and its still on pending

I just got starlink and wasn’t sure how fast it burn through the data, so I started at 100 GB and quick realized I need more and switch to 300. At the time the upgrade due make sense as the total is less than 300 but today I was curious what if I need even more, and the app show upgrading to unlimited I need 131 more which added up is more than 175 which does not make sense.

The only reason I can think of is the prorated base plan is calculated in the 23.3 first upgrade charge than the actual plan

Here is a precise numbers and timeline:

Aug 9: Activated Starlink Mini around 10–11 PM Pacific.
Billing cycle: Aug 10 – Sep 10.
Aug 10: Roam 100GB ($55). Invoice: $55, service period Aug 10 – Sep 10.
Aug 11: Upgraded 100GB → 300GB ($80). Invoice: $23.30, service period Aug 11 – Sep 10.
Total paid so far: $78.30.
Aug 13 ~2 PM: Checked 300GB → Unlimited ($175) using “Change Now.”
Upgrade screen shows $131.58 prorated / $131.58 due now.
Next billing cycle would be $175.
If upgraded now, total charges for this cycle would be $209.88 ($55 + $23.30 + $131.58).

Hi everyone. First of all, I’m sorry up front. I am in no way a techie, so please accept my apologies upfront for not using the correct terms.. but I’m going to explain my issue as simple as possible. 🙂

I have an online streaming show that I do twice a week and I have decided to move into a storage unit as it was taking over my house. Ha ha. So now here I am in the storage unit. Everything is great, but the Wi-Fi is awful because the walls are metal.

I bought a Starlink and it has a long cord. So yesterday I put the actual Starlink outside because I’m able to run the cord down the hallway of the storage unit.

Now I have the Starlink connected to the satellites, but the service to my laptop is very poor. Am I able to buy an extender that would boost the service from Starlink to my actual unit? I don’t know what to do because I’ve done so much to get this off the ground and nothing seems to be helping. 🙁

Any words of advice you can give me would help. Again, please note that I’m a dummy when it comes to this stuff so put it in first graders terms if you can. Honestly, thank you for any advice you can give.

Has this happened to anyone else? Why was there no notification of this, it just appeared and money was withdrawn almost immediately.

We once had an xfinity hotspot from a neighboring business but it no longer works. When we walk into the building the service cuts out completely, can't even receive a text. I was wondering if the starlink would work for us. there is a slight chance i could sneak the satellite out the door but theres also the issue that i assume it would need to be plugged in. we may be able to figure that out without alerting the boss. But is there any chance the dish might work if it was inside this building? Say, under my work bench? I am just considering options because with all that I have going on in my life, it really sucks and makes everything harder not having service/internet all day. Any input would be helpful, I have no idea how it works at all. Thanks.

Recently got a power outage. Now, the router doesn’t power on. Did all the rebooting suggestions, cable seatings, and there’s still no white light. I’ve read of instances where the system works fine after 3 days. However, I think their issue was with the disk. Mine is probably with the router, as the outlets are working fine. Support team placed a free order for power supply replacement. But the router’s probably dead right?

Hello everyone,

I hope someone in this community, particularly a Starlink user based in Argentina or someone familiar with Starlink Argentina's billing system, may kindly be able to advise me.

I am currently using Starlink while staying in Cameroon, where Starlink has not yet been officially launched. My Starlink account is registered in Argentina, and I have been paying my subscription regularly since December 3, 2025, without ever missing a payment.

Until recently, I was able to pay my monthly invoices normally with my international Mastercard. However, Starlink now requires additional Argentine tax information (DNI/CUIL/CUIT) before allowing me to update my payment method and settle my outstanding subscription balance.

Since I am not an Argentine resident and do not have an Argentine DNI, CUIL or CUIT, I am currently unable to complete the payment, even though my card is funded and I am fully willing to pay my subscription as usual.

I am not looking to use anyone else's tax identity or circumvent Starlink's verification requirements. I am simply trying to find a legitimate solution that would allow me to continue paying for the service.

I would therefore be extremely grateful if an Argentine Starlink user, accountant, tax professional, or anyone who has encountered a similar situation could advise me on any of the following:

• whether a foreign non-resident can legally obtain an Argentine CUIT or CDI for this purpose;
• whether Starlink Argentina accepts a CDI instead of a DNI/CUIL/CUIT;
• whether there is an alternative payment method available for non-residents;
• whether Starlink Support can manually process the payment or change the billing arrangement;
• or any other legitimate solution that has worked in a similar situation.

I have already contacted / intend to contact Starlink Support to request an exceptional payment arrangement, but I thought the experience of this community could also be extremely helpful.

If anyone based in Argentina is willing to guide me through the official process or point me toward the appropriate Argentine authority or Starlink procedure, I would sincerely appreciate your assistance.

Thank you very much for taking the time to read my message, and thank you in advance for any advice you may be able to provide.

Kind regards from Cameroon.