r/Starlink_Support

Just what the title says. It wants me to choose which one I've got in the app and I don't know the difference between the models. My spouse ordered the kit and doesn't know which model they sent either. It doesn't exactly look like anything I see in the app or in videos I've been looking up online on how to install the thing.

Edit - thanks for the help everyone. My spouse looked in our account and found it to be a v5.

I absolutely hate Xfinity, paying $70 a month for gigabit internet when I live in Supportive Living where we have to pay all but $120 a month for our apartment and care (cna and meals) that takes up more then half what I have to spend each month. I also live in an apartment in the city of Chicago.

EDIT: SOLVED - I needed a tech support rep (took a week for them to get back to me) to activate my dish as there was a mix up at the factory between the router and the dish, I needed to get the serial number on the router and give to the tech rep who then activated my dish. Took 10 mins to activate, then worked!

I have an off-grid cabin in Manitoba, Canada, and I’ve been dealing with a frustrating issue with my Starlink Standard Gen 4 kit since the day I first set it up.

Immediately after setting it up, I received the “Unexpected Location” error. I tried updating the service address multiple times using different methods, including different address formats and GPS coordinates, but nothing worked.

I’ve spent hours troubleshooting with Starlink Support on several occasions. I’ve tried every possible reset, reboot, and troubleshooting method they recommended, without success.

Starlink’s initial solution was to send me a replacement power supply, which took approximately a week to arrive. Unfortunately, after installing it, I was still getting the exact same error.

I contacted Starlink Support again, and even the representative couldn’t understand why it wasn’t working. They told me they would escalate my case to a specialized department. That was about a week ago, and I still haven’t heard anything back.

Out of frustration, I went to Best Buy and purchased a brand-new Starlink Standard kit for approximately $500 CAD. It was a newer model than my original Standard Gen 4.

I brought it to the same off-grid cabin, set it up, and it worked immediately. No unexpected location error, no troubleshooting, nothing. It was honestly magical after everything I’d been through. (I returned it since)

The frustrating part is that my original Standard Gen 4 kit was provided free through Starlink, whereas the newer kit cost me $500. I only purchased the Best Buy unit to test whether the problem was with my original equipment.

Now, I’ve noticed that Starlink randomly shipped me another Starlink kit a few days ago and initiated a return for my original equipment, without providing much explanation.

I’m confused about what was actually wrong with my original system, especially since a different kit worked immediately at the exact same location.

Has anyone experienced anything similar?

Was this some kind of hardware issue, an account activation problem, or something specific to the Standard Gen 4? And has anyone had Starlink unexpectedly ship a replacement kit without explaining what was wrong?

I’d appreciate hearing from anyone who’s dealt with this.

I've got the v5 system, and it consistently tells me it's misaligned by 10° so I went out and attempted to adjust it this evening. At one point I had it down to 7° but attempting to improve it took back up to 12° which didn't strike me as better. Continued fiddling got it back to 9° and then 10° but I can't make any sense out of the onscreen guidance. I guess my question is, how important is a misalignment of this degree? Is it worth my time to try again tomorrow? I've been pretty pleased with the performance over the month and a half it's been installed (by me). It's good enough that I dumped Xfinity.

So 25-year tech here and I have solved the bricked issue with old outdated Starlink product. I have a client who has a Gen 2 router and a Gen 2 dish and left it unplugged late 2022. Here is the trick to get it up and running and it's not quick. You will need good cell service or a secondary internet to do this.

1.) Reboot the Starlink to factory.

2.) Connect to the Starlink Network after reboot. If you don't see it either not reset or bad product.

3.) Start a sideload while connected to the Starlink network. Must start while on Starlink because you can't get to it without Starlink router. Then once started connect to a secondary internet or cell service. The sideload took 4 hours to download

4.) Connect to the Starlink when downloaded. The system will now update. Once done you may need a hard reset again to push the next step.

5.) Now the Satellite will be online. Congrats but you now have a 12 hour wait for the router to be reachable to the app. You can go to 192.168.1.1 and there it will ask you to set SSID and Password. Once done just wait the time and you will have a 100% up system.

You are welcome I hope my pain makes your install easier. Also, I did the sideload away from the location and came back later to install.

I have a professional installation done. I have an office in the shed in the backyard and I have zero trees in the backyard. He put the router in the Starlink in the office. It’s about 100 feet from the house. He told me that it would be fine and that I would have good signal into the house. He said that he would recommend me buying a mini router. I bought a one mini router, but I’m getting a week signal. Would that be normal for him to install it so far from the house? Do I need multiple mini routers. I’ve had this since Monday and I have not been able to use this paying for two Internet services.