r/TherapistsInPractice

I am a solo practitioner with 2 satellite offices. I recently was told by one of my client that I am not quickly available on call - although I don't need to be and I prefer to keep all conversations during office hours but still I counted by missed calls for one week across all my offices and the number was 45.

Worst part, I miss my voicemails and have lost almost 2 clients in just last 45 days it seems. Basically I am leaving money on the table. And when a client tries to contact me and cant reach me or any one else for that matter, I am not only losing my clients but also trust. I cant hire admin for all.

Anyone who is running more than one location as a solo pp. How do you manage this?