r/ToobBroadband

Hey all!

I'm currently near the end of my Virgin Media contract.

I decided to skip the dance and just take a Toob offer for £22 a month (900mb) (+£2 a year). I later spoke to VM, who offered 1gb + netflix for £25 (+£4 a year).

I'm considering taking the offer from VM now mostly because it's the devil you know and also because the only line coming into the house is a VM line along the front garden. We don't have a phone cable from a telephone pole in the street. I had heard that some people in a similar situation had a rough time with the installation job when Toob installed their cables (damage to house or just ugly installation).

I'm curious to hear installation stories (good and bad). Thanks!

Im seeing more and more isp's offering 2.5Gbps, 5Gbps and even a couple of 8Gbps packages. For me, I would love 5Gbps as I shift a lot of media content, hence why I can't wait for toobs 2300 that ive ordered.

Forgetting cost for a second, what would you want?

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Why are my downloads so slow ? Help !

Went down shortly after midnight. First major outage I’ve had in a while, the first two weeks was a bit rough but it’s otherwise been fine until now.

Edit: came back up at 11am. Nearly 12 hours!

I posted in here just after signing up for Toob for reviews. They were mainly positive so I felt like I was in good hands. This is my own review as unfortunately things didn’t go well for me.

I called up two days before my installation as I decided to stay with Sky. Better the devil you know as the broadband was stable and never let me down. I was told by the advisor that it’s been passed to cancellations and I’d get a call in 24 hours to confirm. The call never came. I called back the next day after receiving no call and was told the same thing.

At this point I was told by Sky that the point of no return had been crossed and my broadband would cancel with them the following day. The engineer came and I was left with no choice but to get Toob broadband installed due to work and having no internet would have been a big problem! No problems with the engineer and the work done.

This was installed on a Friday and the internet over the weekend was shoddy at best. Speeds were good but buffering on YouTube and streaming services which are all connected via Ethernet so the WiFi wasn’t the issue.

I called up and put in a complaint about my whole situation and a lady called Alex took my complaint. She called me on the Monday and just told me the whole process I went through was wrong and it should have been a two minute conversation about cancelling my direct debits etc. I won’t go in to all the details we spoke about but she basically waived all my fees for the time I was connected.

My overall experience with the Internet was poor and the customer service leading up to my installation was awful at best after finding out they handled my issue wrong. Alex left me with a better outlook on the company though. If their Internet was better I’d have had no problem staying!

I did manage to get back over to Sky gigafast for £25 a month which I won’t complain about and my connection had been stable again ever since.

So my install is on 15 May. Looking forward to it (25 years with VM) but also a little apprehensive. Just received an email telling me Linksys Pinnacle 2.0 (wifi 7) router is on the way. Any experiences with the new router? Planning on using it until black Friday when I'll look to get UD7 or something similar. Any other gotchas or tips or even for the install? I'm in Wolverhampton, so anyone from the area with pointers would be great. TIA