r/ToolStacked

Hired one person in Mexico City and now I'm finding out I owe her stuff from day one???

I run a small e-commerce business out of Texas, 8 employees all US, until last month when I hired a customer success person in mexico city. Doing the books for may and my mexican accountant tells me I need to set aside money every month for aguinaldo, vacation premium, AND a prima de antiguedad which I had never heard of, plus IMSS contributions. Is this normal, because I feel like I should have been told before I hired her not 6 weeks after, she could have left tomorrow and I would have owed two months of stuff I had no idea about.

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u/Apprehensive_Egg3462 — 10 days ago

How are you guys handling card declines on big international bookings?

Hi everyone, so I run a tour operation where we focus mostly on high-value international trips, and I mean our average bookings are like somewhere between 6K and 20K depending on the itinerary, and a real chunk of my clients are in the Gulf, Nigeria, and parts of Latin America and Southeast Asia. Getting them to actually pay reliably has become ONE OF THE hardest parts of my job recently, and all the card declines are the killer, on the bigger bookings from those regions the client's bank flags the cross-border charge and just kills it, sometimes two or three attempts in a row, and by then the client is annoyed and I'm chasing a booking that was basically confirmed. Nothing quite like spending eight hours building a custom 12-day itinerary only to have Visa decide the transaction looks suspicious.

When the card won't go I fall back to a wire, which is typically between 4 to 6 days, and the amount that lands is always short because of intermediary fees so reconciling it against the invoice turns into its own little nightmare. I've also eaten a couple of chargebacks on big bookings that genuinely hurt because those are supplier deposits I've already paid out. I've tried local card acquirers in a couple of markets but standing one up per country isn't realistic when it's a small team already stretched thin on everything else. So for anyone else selling high-ticket travel into less-banked markets, what are you actually using to get paid reliably without the decline-or-slow-wire dance every single time, because right now the payment side of this business is aging me faster than the 2am client calls.

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u/Smooth_Buy6230 — 9 days ago

Need insurance for my Nerf arena business? (Tactical Arena / Blaster Tag / Foam Combat)

Opening a foam combat arena, mostly kids birthday parties and overnight events, lots of running around obstacles firing foam darts. Trying to figure out what coverage actually fits this kind of venue. Anyone running a Nerf or foam combat setup, what's on your policy and how do you handle the participant accident piece with a lot of kids on site?

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u/Minute-Tie-6052 — 8 days ago

Best AI native alternative to Highspot/Seismic that reps actually adopt?

Every enablement tool we've tried, reps use for a month then quietly abandon. Highspot, Seismic, the usual, they become expensive folders. I'm looking for the AI-native option reps actually keep using because it does work for them, not because we mandate it. Less "here's a content library", more "here's your follow-up and crm done". What's actually getting adopted on your teams in 2026?

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u/running_on_fumes_ — 10 days ago