Beyond the Walls, unrest draws near —

WePlay × Attack on Titan Collaboration is Now Live!

Rally with the Survey Corps and embark on this adventure fighting for freedom.

⚔️ The battle has begun. Are you ready?

📅 Event Period: Regional event dates, check your server below.

Jump into WePlay and join the fight!

It is FAQ Friday, and today we are answering:

How do I delete my WePlay account? 👋

The quick answer:

Start the request yourself in the WePlay app, meet the conditions shown on the account-deletion page, and confirm. Your request then enters a review period. Logging back in during that period cancels the request.

Before you confirm

Once deletion is complete, the account cannot be recovered. You will no longer be able to log into or use it.

Personal information associated with the account is deleted or made anonymous, except as otherwise provided by law or the Account Deletion Agreement. Read the agreement and confirmation screen before proceeding.

All account benefits and privileges are cleared, including remaining virtual currency, virtual items, and value-added services. Review these before you confirm.

Why might the app not let me delete yet?

The app checks three groups of conditions and shows which items still need attention. Every applicable condition must be met before you can submit. The exact list may vary by region, app version, and account.

1. Account security

• Recently linked or changed your phone number? You may need to wait before deletion is available. Follow the timing shown in the app.
• Account currently banned? An active ban prevents deletion. For questions about your account’s status or an appeal, contact in-app Customer Service.

2. Balances, items, and subscriptions

• Red packets in your bag: use the remaining red packets first.
• Gold balance: it must fall within the permitted range. A balance above the maximum or below the minimum can block deletion. Follow your app’s displayed condition; don’t assume it must be zero.
• Knight/King Passport: if it is still active, wait until it expires.
• VIP or Monthly Pack subscription: disable auto-renewal, then wait for the current subscription period to expire. Turning off renewal does not immediately end the current period. For subscriptions through Google Play or the App Store, turn off renewal in that store, rather than in WePlay.

3. Rooms and relationships

If the deletion page flags any of these, complete the corresponding action:

• Board Game Room owner: leave the rooms you own.
• Family membership: leave the Families you belong to.
• In-app marriage: take off your ring.
• Mentorship, close-friend, partner, or team relationship: end the relationship listed.

If you have a contracted singer status, contact staff to have that status cancelled before proceeding.

What happens after I submit?

Your request enters a review period, and the app shows the scheduled deletion date. Its notice says:

>Please do not log into or use this account in order to ensure that the deletion will be completed successfully, or else we will treat it as if you've changed your mind and decided not to delete the account.

That includes logging in just to check whether deletion has finished. Logging back in during review cancels the request; you would need to submit again if you still want deletion.

If the app says your deletion request has already been submitted, do not keep submitting it. Follow the existing review instructions and avoid logging in to check progress.

Follow the date shown for your account; there is no single waiting period to quote for every region.

What if I only want a break?

Repeated deletion and re-registration are subject to limits. If you only want some time away, consider logging out. Logging out does not delete your account; completed deletion cannot be undone.

A quick safety reminder

Use the in-app confirmation process for deletion. WePlay staff will not ask for your password or verification code to “process” an account deletion. Never share those details with anyone.

Can’t find the option or understand a condition?

Contact in-app Customer Service for guidance. If you cannot access in-app support, email support@wejoysg.com. These are help channels; sending a message does not itself submit or confirm deletion.

For account-specific help, share your WePlay ID privately with Customer Service. Don’t post IDs, login details, phone numbers, payment details, or sensitive screenshots in the comments.

Which step or condition would you like explained more clearly? Please keep questions general here. 👇

Hey WePlay Fam! 💛

This week, Wolf is sitting on a park bench, feeling down:

“It feels like nobody likes me… like I can’t do anything right.”

Then a hand reaches into the frame. Will has brought him a lollipop. 🍭

Sometimes, a small gesture and a few kind words can make a difficult moment feel a little less lonely.

If you were sitting beside Wolf, what would you say to him in one sentence? 💛

It is FAQ Friday, and today we are answering a player’s question:

How can I change the phone number linked to my WePlay account? 📱

The quick answer:

Go to Me → Settings → Account Management and tap your linked phone number. Select Confirm, enter the code sent to your current number, then enter your new number and the code sent to it. “Phone number bound” confirms the change is complete.

Before you start

• Link another login method first. Choose one available on your Account Management page. Without another linked method, the app will ask you to link an account before changing your number.
• Keep access to your current number. You’ll need the verification code sent to it.
• Use a different, available number. Your new number must not already be linked to another WePlay account.
• Check the country/region code and phone number before requesting a code.

What changes after I switch numbers?

• Your account stays the same; only the linked phone number changes.
• Use your new number to log in. Your old number will no longer log in to this account.
• Changing numbers does not grant the first-time phone-binding reward again.

What if my old number can’t receive codes?

Contact in-app Customer Service to request a manual change. Once it starts, a system message will show the last digits of your current and new numbers and the waiting period. Until it finishes:

• You can’t log in with your current number or register/log in with the new number.
• You can’t start another change yourself.
• You can still use another login method already linked to your account.

The change completes automatically when that waiting period ends. Follow the timing in your own system message.

Why might the change be unavailable?

The change may be unavailable if you haven’t linked another login method, your new number is already in use, you’ve requested too many codes, or a manual change is already in progress. Follow the message in your app, including any date or waiting instructions. If it directs you to the Help Center or Customer Service, follow that route.

Menu labels and available login methods may vary by region, app version, and account.

If a step is unclear, ask below. For account-specific help, provide your WePlay ID privately through Customer Service. Never share verification codes with anyone, and don’t post IDs, phone numbers, passwords, or other private information in the comments.