r/ZephyrusG15

У меня ноутбук ASUS TUF GAMING A15, и я начал замечать что мой ноутбук начал просто перезагружаться и уходить в синий экран восстановления, самое главное что когда я играю в производительные игры такого вообще нету, например ELDEN RING, а вот когда я в браузере что то смотрю может произойти эта ошибка, я уже многое перепробовал и даже в безопасный режим пытался но там ошибка еще активнее, мне нужны советы и помощь

Greetings,

I bought a lower half of Asus Rog Zehphyrus G15 GA503QR off ebay sight unseen with the entire laptop screen assembly missing.

Previous owner said that laptop turns on and charges, however does not POST to external monitor (laptop screen is missing).

Upon recieving the laptop, it does indeed turn on and it does charge the battery. It also lights up the keyboard. However, no signal to monitor. No fans spinning.

I removed the heatsink and took a picture with thermal camera (attached). I noticed 3 mosfets glowing hot. They are located near the EDP port for the laptop screen.

Can someone confirmed if I have a cooked laptop motherboard or not even if I replace these mosfets?

A few months ago, the screen for my gaming laptop did not turn on after I came home. Everything else seemed to work: the backlight and it worked on external monitor.

However, when I tried to repair the screen with a local ubreakifix, the new screen they implemented apparently did not work. When they returned it, they left it a worse condition than I left it in. It stopped working on external monitor, the backlight stopped working, and the keyboard just does this.

I got a new laptop since then but I have hope and optimism and absolute cope I can get this fixed. Any thoughts from reddit?

I honestly don't know what else I'm supposed to do at this point.

I bought an ASUS TUF Gaming F16 (FX607VJB) for around ₹75,000. Within a short period, I started facing random automatic restarts/crashes.

Since then, I've gone through repeated ASUS service interventions:

Motherboard replacement

Factory reset

Factory reset again

Complete OS reinstallation

Further inspection/service

And now, after the latest service, ASUS again claims the motherboard was replaced and the OS was reinstalled

And guess what?

THE SAME ISSUE IS BACK.

The latest crash happened after the laptop was returned from the latest service.

This isn't me saying “my laptop restarted once.”

Windows itself recorded the crash:

Event ID 41 – Kernel-Power

Event ID 6008 – unexpected shutdown

Event ID 1001 – BugCheck

BugCheck: 0x116 – VIDEO_TDR_FAILURE

A new Windows minidump was generated

I have screenshots, the minidump, service records and the complete email history.

And here's what is honestly frustrating me the most.

ASUS has repeatedly told me the issue was resolved. I cooperate, hand over the laptop, wait for the repair, get it back — and the same problem comes back again.

At one point, ASUS even closed/archived the case saying the issue was resolved.

Then it happened again.

I asked for a replacement because I'm done with repeatedly sending the same laptop for service.

The response?

Replacement is “not applicable.”

I was told to go through another repair process.

So apparently the solution to a laptop that keeps crashing after motherboard replacement is... another repair.

At this point, I am genuinely exhausted.

I didn't buy a ₹75,000 laptop to spend months travelling to service centres, collecting evidence, emailing ASUS teams and repeatedly handing over my laptop for the same unresolved problem.

I am now proceeding with a formal complaint through the National Consumer Helpline (NCH) and will be submitting the complete service history, technical evidence, correspondence and repair records.

I'm posting this because I want other people considering ASUS laptops in India to know what my warranty experience has actually been like.

I'm not asking anyone to blindly believe me. I'm attaching the evidence.

If anyone from ASUS sees this, I genuinely want one answer:

How many times am I expected to send the same laptop for repair before ASUS considers that the repair process itself has failed?