r/aeromexico

I was forced to pay $100 USD to check my bag at the gate immediately before boarding. Unfortunately, someone stole a phone from the bag while it was checked.

Aeromexico has told me that the theft isn’t covered and is refusing to help or refund the $100. I’ve been trying to resolve this with them via email, but I’m getting nowhere.

Is there anything else I can do or anyone I should contact to dispute this or potentially recover the cost of the stolen phone and/or the baggage fee?

Any advice or similar experiences would be greatly appreciated.

Hola. Mañana viajo de Boston a Cancún con escala en el AICM (Terminal 2) operado por Aeroméxico. Todo viene en un solo boleto de Delta, pero mi escala es de solo 1h 40m. Sé que tengo que recoger mi maleta para pasar aduana y luego dejarla en la banda de conexiones. Si la aduana o la fila de migración se retrasan y pierdo el vuelo a Cancún, ¿Aeroméxico me reubica en el siguiente vuelo gratis por ser boleto único, o me pueden cobrar? ¿Alguien ha tenido esta escala tan corta?"

I got an email this morning offering 850 peso coupon for me to change the day of my flight from the 19th to the 22nd or 23rd. Sorry, Aeromexico, but that's not much incentive!

Ahora mismo estoy de viaje y le quiero llevar unos alacranes a mis amigos. Estan muertos y sin veneno pero no se si me dejan llevarlo en el aeropuerto. Me puse a revisar las reglas pero no encontre nada sobre los animales muertos. Si algunos de sutedes a tenido una experiencia similar porfavor que me diga porque no quiero que me pongan mucho problema.

Alguien que haya viajado en viva aerobus con su mascota en cabina, me puede recomendar la jaula que llevo y dar consejos, es para gatito

So I booked a flight from the U.S. to Mexico. My country of residence and passport are U.S. I am down there regularly, 4-5 times a year. It used to be you had to fill out a form on the plane and hand it in, get half back to be turned in upon departure, but they have long since stopped that. If I go through the “cattle chute” at immigration I get a slip with a QR which leads to a digital FMM. If I go through immigration with a human, I get a stamp and a date of expiry. All good, all normal.

I am booked for a flight in a few weeks, and Aeromexico is asking me for a visa number, saying my required documents are only 50% complete (the other being my passport which is approved and on file) and I need to complete this in order to fly.

Has anyone else experienced this recently? Is there a new process that I need to follow?