r/avaya

Follow up post to my earlier post I was having an issue with phones not registering with the IP 500 v2, it was providing DHCP services but for whatever reason the phones were not getting addresses. I disabled dhcp on the IP 500 unit and enabled dhcp on my vlan interface for the router, now the phones are registering but none of them have dial tone. Not sure I understand how dial tone is provided, I know if I called from external it rolls over to voicemail so trunks are working but nothing internally. I still think there is something going on either with the switch port or the IP 500 data port. I need to span a port and do a network capture and see what is going on.

We have 2 combo cards d6/phone2/vcm10 combo cards and all 9608 or 9611 phones. Anyone has any suggestions on what could be causing the dial tone issue would be appreciated, thanks.

Never have had this happen and not sure where to start, have an IP office system running for some time with 96xx phones and this morning we had a power glitch, and maybe half the phones did not come back online, they come up to the extension and then discover screen. Nothing has changed, media security is disabled we do not have passwords set, IP office is reachable...I have option 242 set for dhcp telling the phone which vlan to come up on...but not sure what happened or why about half the phones had this happened. I am thinking about resetting a phone and see if it will re-register with a clean slate but not sure what else to try and thought I would ask what else to try before having to drive in and putz around with it, thanks.

Update: Again I wasn't prepared and didn't have all of my tools to truly debug what was going on but finally figured out that the Avaya IP 500 unit which was configured to be the DHCP server was not handing out addresses. At some point I may circle back and get a wireshark session to see what is actually going on but the phones were not getting addresses, tried rebooting etc. I finally just disabled dhcp on the avaya unit and enabled dhcp on my router and phones starting registering again. If anyone has any insight as to why dhcp would stop working on the unit let me know it had been that way from day one and never an issue.

Update: phones are now registering but now I am not getting dial tone on any phone...looks like this is a hardware failure or could there be any other issue?

Hello ! Not sure if this is the right place to ask this question but I am hoping to get a general understanding.

I am a call center agent for a big company that works from home.

For a long time I have had a traditional desk phone that I use a wireless headset with and had no issues.

Our company is transitioning to Avaya One X which from what I understand is a computer based app/program that replaces the desk phone.

Management has stated that due to a new AI based program / platform we are going to start using we can no longer use a wireless headset with Avaya one x due to the AI tool's integration.

How accurate is this ? can any USB based connection that works as a microphone / headset work regardless of having an actual deskphone or not?

I am willing to spend any amount on a good wireless headset but not sure if it would work. Has anyone been on this boat before ?

Hello!
We have an agent that had no changes recently except a new keyboard…, start to experience an echo on her inbound calls. This only happens on received calls, the agent can’t hear it, the customer can, and it’s only the customers side that will echo. When the IVR or virtual assistant sends an agent a call, even the robot voice will have an echo and the agent does end up hearing that.

So mainly this is bad for our customers and we can’t figure out the problem. On outbound calls she’s fine, on teams calls she’s fine. So we don’t feel like it’s her headset. She’s tried basic troubleshooting with leadership over and over and met with our 1st line IT team.

Has anyone experienced an issue like this and/or is there any insight you can provide?

If I left out anything, feel free to ask so I can clear it up !!!