Avaya One - X Question
Hello ! Not sure if this is the right place to ask this question but I am hoping to get a general understanding.
I am a call center agent for a big company that works from home.
For a long time I have had a traditional desk phone that I use a wireless headset with and had no issues.
Our company is transitioning to Avaya One X which from what I understand is a computer based app/program that replaces the desk phone.
Management has stated that due to a new AI based program / platform we are going to start using we can no longer use a wireless headset with Avaya one x due to the AI tool's integration.
How accurate is this ? can any USB based connection that works as a microphone / headset work regardless of having an actual deskphone or not?
I am willing to spend any amount on a good wireless headset but not sure if it would work. Has anyone been on this boat before ?