r/computer

I’m new to Reddit and English isn’t my first language, so I’m writing this with the help of AI. I’ll keep it short.

I bought a second-hand Razer Blade 16. The seller provided the original proof of purchase, and I also have the previous owner’s RMA/service report showing that Razer had already repaired this exact laptop.

The laptop developed the same trackpad issues again, so I contacted Razer support.

At first, everything went perfectly. Support approved the RMA, created the shipping label, told me to send the laptop to their repair center in Germany (At the time of starting the RMA, I was in the US for an internship; my actual residence is in France, and that's where the pc was bought initially), and even told me the repair would take around 3-5 business days after receiving it. I shipped it using the instructions they gave me.

Then things went downhill.

The package apparently got stuck with FedEx. Razer told me they were investigating it and kept telling me to wait all whilst they kept spamming FedEx tickets under my name and email without ever responding to them or picking back up the previous ticket (to the point where FedEx directly emailed me to stop doing so, even if it wasn't me). This went on for weeks.

And today, after weeks of waiting, Razer suddenly CLOSED my case and accused me of providing falsified or doctored information.

Their reason? Something apparently didn't match their records regarding the product registration, proof of purchase, or address information.

I explicitly told them from the beginning that I bought the laptop SECOND-HAND. I provided the original proof of purchase and the previous owner's RMA report.

I genuinely don't understand how buying a second-hand product suddenly makes me a fraudster.

What makes this even worse is that they already approved the RMA, gave me a shipping label, accepted the laptop into their process, and had me send the damn thing away.

Now I'm left without my laptop, and apparently I'm the one being treated like I did something wrong.

I have all the support conversations, documents, photos, and RMA information saved.

Has anyone else experienced something similar with Razer? What can I do from here?

All for 60$ you all said it wasn’t possible mwaaa hahahahaha

- 1060 3gb
- i5 4690k
- 16gb ddr3 1600mhz
- 250 gb sata ssd

Theres also a case, psu, cooler and mobo and a few other goodies
Still running stress tests will update soon

I am using a Dell G7 16 7630 laptop, and some days ago, I saw my computer was slower than it used to. I have searched on my side to know what it could be about, and I still have issues. Currently, I have a regular behaviour when I use my laptop on battery, but once I plug it in, with the original charger, I have a drastic performance decrease, and abnormal overheat, and loud fans. I noted this informations if it helps, while plugged in and game was running, from Hwinfo64 :

CPU Package Temperature : 100°C

Core Effectice Clocks : 300MHz

Thermal Throttling : Yes

Package/Ring Power Limit Exceed : No

CPU Package Power : 26W

GPU Utilization : 17%

GPU Clock : 630MHz

GPU Power : 16W

Processor: 13th Gen Intel(R) Core(TM) i7-13650HX

RAM: 32.0 GB

Graphic Card : NVIDIA GeForce RTX 4060 Laptop GPU

I also noticed the GPU use went from ~50% when on battery to 25% while charging.

I could easily watch a YouTube video while play games on battery, and both have really low framerates when I plug in my laptop.

I'm really lost to why it happens this way, so I come here to ask some help about that situation

Kindly send me solution for this I am frustrated with this issue.

So for the past couple year's i've been keeping a lot of things on an External Hard Drive. But starting today it's no longer connecting to my computer. I haven't replaced the cable yet, but every time it's plugged into a new port on my computer it makes some atrange noises. Is my Hard Drive dead and I need to get a new one, and if it is is there a way to recover the data inside it?

title

How do I describe this in a way that makes sense...

My computer is using ram very slowly. As in, task manager says that it's using more ram than it actually appears to be. Certain processes have been slow since last night (Opening the discord app, Loading certain pages on steam, trying to launch games), and the only clue I have is that while trying to load modded minecraft, task manager told me it was using roughly 3.7kMB of ram, whilst the game itself peaked at 14kMB before I killed it, and it only ever increased by instances of 4MB at a time, and very slowly. Anyone know what's going on, and how I could fix it?