Is this email response rude or is it a cultural thing?
Edit: People seem to be missing the point. I did not send multiple emails. That's what makes the response rude. If I was spamming them then of course this becomes a justified response.
I needed to fill out a form but couldn't so I'd sent an email marked to two teams on Monday and they were very quick to resolve the situation. I edited the subject to "Solved: [original subject]" and said thanks, confirming that it had been resolved. Both teams then sent 4 more emails on that thread, not concerning me directly.
After I filled out the aforementioned form, a message popped up asking me to register for priority but I couldn't engage with the link so I sent a query email asking if that's relevant for me.
I received a response today saying "Dear [name],
Please stop sending numerous emails!
Assignment is solely on a first come, first served basis.
Kind regards."
I'm just wondering if this is normal amongst Dutch-speaking belgians? Because all my colleagues (German) said this is quite rude, since the department I'm emailing is the only department that can help and I sent two unrelated queries.
TLDR: Received a debatably rude response for asking a clarifying question. I was told to stop sending numerous emails even though I sent only two (beyond the scope of the FAQs).
I'd love some insights into the communication culture here and even constructive criticism if you have any!