Thought upgrading my loyalty setup would help retention but it just created more work
I switched to LoyaltyLion thinking a more advanced loyalty setup would help retention since my store has been growing pretty fast lately. I’ll say this, the customization and analytics are definitely better than most loyalty apps.
But it started becoming a pain to manage pretty quickly. There are so many settings and rules to deal with that it stopped feeling passive and started feeling like another thing I constantly had to maintain. On top of that, customers still weren’t engaging with it enough to justify the cost.
For how much time and money went into it, I expected way better results than what I got.