Frontier GoWild! Pass auto-renewed for $599 — apparently I had only 24 hours to request a refund
Posting this as a warning to other Frontier GoWild! Pass holders.
My annual GoWild! Pass automatically renewed for $599 on April 30. I didn’t catch the renewal at the time. I also couldn’t find an advance renewal reminder from Frontier in my email.
I hadn’t used the renewed pass and hadn’t taken any Frontier flights after the renewal.
When I eventually contacted Frontier and asked them to cancel the renewed pass and refund the $599, I was told the refund request had to be made within 24 hours of the renewal. They refused the refund.
I disputed the charge through my credit card company. Frontier responded with the original GoWild! terms showing that I had agreed to automatic renewal, and the dispute ultimately went Frontier’s way.
I’m not claiming the charge was fraudulent. I originally signed up for GoWild! and agreed to an auto-renewing membership. But a $599 annual renewal combined with what Frontier told me was a 24-hour refund window is something customers should understand very clearly.
So here’s my advice to anyone with GoWild!: check your expiration/renewal date today. If you don’t want another year, don’t assume you’ll have much time to fix it after the charge hits.
I got some value from the pass, so I’m moving on rather than spending more time fighting over the $599. But I think other customers deserve to know exactly what happened.
Has anyone else had a GoWild! Pass automatically renew? Did Frontier send you a reminder beforehand?