Canceling Optimum or How to Get a Better Price
I’m moving and called Optimum to cancel the service. I was paying $99 a month. The customer service person kept offering me better and better deals as I kept insisting I was cancelling.
His final offer - 3 months free and then $35 a month for the next year.
So if you are on Optimum, know it will be a horrible experience when you do need to cancel, but also know that if you want a better price, keep telling them you’re cancelling.