Check miscalculation
Has anyone been overcharged on their checks from paying with the app? I was reviewing my check after dinner to calculate the amount some friends owed for dinner and noticed that the subtotal+tax was over $20 higher than it should have been. I double, triple checked, had two other people check, and we all came out with the same number. Based on what the subtotal should have been, the tax rate was also too high. My tip was based on the total I was shown on the app, so I also tipped higher than I intended.
When I noticed this discrepancy, I went back and checked a receipt for a different meal I had and found the same issue - I was charged over $10 more than I should have. The subtotal+tax was too high, the tax was too high, and inevitably because of all that, the tip was higher than I intended.
I couldn’t find anything on inKind’s website or terms and conditions about extra fees for using the app, and if there are extra fees I would expect there to be a line item. I would like to think there’s a coding error with their app, rather than something malicious…so wanted to check with others to see if anyone’s noticed this issue too? I submitted an issue through the app for both transactions and waiting to hear back from their customer support. Of course I could have missed something completely and calculated incorrectly, which is fine, I just want to understand what the delta is, and if I (and others) am being overcharged, would want this to be fixed.