r/monstatek

** NEW UPDATE**

We want to give everyone a transparent update on where things currently stand. While we’ve hit several roadblocks throughout this process, progress is being made across multiple regions, even if things are moving slower than we originally hoped.

🇺🇸 USA & 🇨🇦 Canada

Shipping has temporarily slowed down while we investigated and addressed the recently discovered power issue. The goal was to avoid sending out any DOA units, and while this decision caused delays, it was made to ensure backers receive working products rather than rushing shipments out the door.

At this time, we currently have around 1,000 units ready to begin shipping, with the remaining US inventory still in transit.

🇪🇺 Europe

Unfortunately, EU fulfillment is currently the biggest unknown. We hired Element Labs to handle this portion, but at this stage we cannot provide a reliable timeline. There is still a possibility that Element Labs may not complete the work, which could require us to bring in another firm to finish the process.

We know that’s frustrating to hear, but we would rather be honest than provide unrealistic estimates that may change later.

🌎 South America

We currently have test shipments going out to several countries. Results have been mixed so far:

- Brazil and Mexico shipments have moved successfully

- Some shipments, including Chile, have encountered customs holds

We are continuing to monitor and adjust based on those results.

🌏 Asia

Asia fulfillment has run into freight forwarding issues. Unlike other regions, we cannot use EasyShip here and instead must rely on a Chinese freight forwarder. We are currently experiencing major issues with that partner and are actively working on finding a solution forward.

Additional Notes

We also want to clarify that some backers waited until April to pay their shipping fees. Even if those backers had lower original backer numbers (3000 or below), they have been moved toward the back of the fulfillment queue due to the delayed payment completion.

We understand the delays have been frustrating, and we sincerely apologize for how long this process has taken. Even with the setbacks, work is continuing every day to get fulfillment moving properly across all regions. We’ll continue providing updates as we have more concrete information to share.

So we're officially into the stage where if you try to call out the lies and misdirection in the "Official" Discord, they mute/ban you from participating.

Apparently you're only allowed to converse in there if you swallow everything Monstatek and Bob say, and take it all with a smile. Bonus points for praising Bob as a selfless hero who's sacrificing himself to pass along all the updates that Monstatek bestows upon on him, like Moses coming down off the mountain. Amazing.

Let's ask ourselves: If they can give updates to Bob, why don't they just update the Kickstarter page? Is it somehow easier? Is it better for us, as backers? Why the chain of command?