r/mosyle

Hello fellow admins. Our school uses Apple School Manager accounts for every student and leverages Apple Classroom. It has recently come to Faculty's attention that students can use Apple Mail to search a class as a contact in Apple Mail, which results in the entire class roster populating as recipients in the email. This is a problem since students can use this feature to determine who is in what class, raising privacy and security concerns.

I was wondering if anyone has figured out how to limit this visibility while still allowing students the use of Apple Mail on their devices (Managed by Mosyle MDM.) I have already pursued the matter with both Apple (no luck) and Mosyle (pending response.)

I've transferred our devices out of Mosyle into inTune and need to delete our MDM account with Mosyle but there's no option to do it online and I can't email Mosyle for help. How do I do it?

Just went to add a Mac to our MDM and noticed none of the apps are automatically downloading (well a couple did). I go into Mosyle and notice two things,

1. Under Install App, the group I have has "License missing*: This app looks to no longer be assigned to the selected Apps and Books (VPP) account, therefore we are unable to assign or validate the app license. Please check your VPP account." under ever app.
2. I notice under Applications, Apple Apps and Books VPP, it only shows two apps, Tailscale and iMovie. I have thousands of free licenses and only a single location, I can't see any issue in ABM. What is happening? Did Mosyle make a change I wasn't aware of?

I am IT director for a private school that our elementary uses iPads for their primary device. We proviously were able to Airprint and put in credentials with our Papercut print server in years past, but last year we had issues where it looked like a profile was blocking allowing the users to put their credentials in. The printers show on the devices but when you select them to print they just wiggle like it is opening a credentials box or message but we get nothing. These devices also have GoGuardian on them as a virtual VPN, but I am at a loss for what would be hindering the user authentication from opening and allowing user input. Any input would be helpful, because I have tried working with Papercut and Mosyle and have gotten nowhere.