National Grid told me to just "ignore" mystery charge
1hour and 42 minutes and 4 service agents, and Im told to just ignore that extra charge.
Electric has been out of control with 3 kids home on summer break, so I have been making sure we are only using what we need. But somehow my bill was $200 more than last month?
At the end of my bill summary, it says "returned item $200". I had no idea what that was.
I call to talk to an agent and they said that back in June I had a payment bounce, and that's what is shown on the bottom. I knew exactly what happened... back in June I use the "speed pay" option to pay part of my due amount. But western union speed pay takes up to SIX DAYS to pull the money from my account. I decided to call before they charged me and pay with an account that would be charged immediately. I asked the agent if western union would still make an attempt on my account if I paid today, and they said it wouldn't. BUT TWO DAYS LATER western union DID make an attempt to charge me!!!
So the agent helping me currently said the payment bounced. I said no, I paid it before it bounced. She said that cant be the case and I told her to check my bills and payments. She does the math and can see I paid that amount that bounced before it bounced.
They send me to billing department who did the same thing, "you had a payment bounce". I said no, check the math. They did and sent me to another department. This department said my account was flagged as defaulting my payment agreement because of the bounced payment!
After 40 minutes on hold and 4 minutes until their office closed for that day, they come back and said I am all caught up on payments and to just "ignore that extra charge".
I have a feeling that my account is going to be flagged for NON payment again!! I am never using WU speed pay again!