r/ontrac

I ordered the new Commodore 64 Ultimate and unfortunately Commodore is using Ontrac. The last update I received was three days ago. From what I've read here, this seems to be common for them. Is there any way to speak with an actual human? I just need to know WHEN to be home to watch for them.

I think they just make up the dates lol🤦

I’ve never once successfully received a package with ontrac. I had something to be delivered for my own wedding from revolve with ontrac. They took a picture of a bunch of packages at my building that was purposefully blurry. Guess what? No package, no after party dress for me!

I’ve never had a seamless delivery from OnTrac. Over the winter, our neighbors found some of our packages at a house across town along with their own missing packages. The next time we had a delivery notification from OnTrac, it was at the same house. This house’s address is not similar in any way. Since then, every time a package is “out for delivery”, I end up getting a notification that says “Unable to Deliver, update delivery instructions” or “Unable to Deliver- Incomplete Address”. How can a logistics company be this incompetent?

$300 worth of clothes I ordered. Delivery photo is of my neighbor's porch. 2 min later I walk over and my box isn't even there but two other boxes are. Submitted a ticket with them but I guess I have to tell the place I bought from that I never got it. This is the second time this week this has happened after literally never happening for 10 years.

I worked in an ontrac warehouse for years, dealing with constant changing policies and high turnover. Half the time I would be sent home from work because of overstaffing and then they hire more people, expecting people to quit or call out. They have no work life balance because they don't give enough hours to live, let alone have a life.

I would never recommend anyone to work there and now I have a great job with amazing benefits and hours that believe is good work life balance.

They straight up just delivered my package to the wrong address idk how that’s even possible. The picture they provided for the drop off was a house I’ve never seen before.

Contacted customer service and they were like yeah there is photo proof of delivery so there’s nothing we can do sorry.

Thankfully the dude who got the package brought it to my house.

I am a very calm and reasonable person. It really takes a lot to piss me off. 3 attempts to deliver to my business that closes at 5 PM. Reached out to support all three times that the business closes at 5 PM please deliver before that. Every single time out of the three times the delivery was attempted at 6 PM. How is this company is business?

My address is not incomplete. It's a valid address that I get packages delivered to every day. No gates, no restrictions. It's a house on a street.

Ontrac refuses to deliver. Every morning I get a text saying that my address is incomplete and package won't be delivered. I have gone on their chat and opened a case and they tell me "they will try again on the next business day" and then again they don't deliver.

How do I fix this? They are very important packages I bought from walmart and walmart and Ontrac won't do anything about it.

https://preview.redd.it/dzia25mmtf9h1.png?width=956&format=png&auto=webp&s=fa0c2eec645a8af39de310fc54e0169123c70304

In both my personal and professional life, I have dealt with OnTrac more times than I care to count, and not once has a package been delivered on time. Every single shipment seems to be delayed, misrouted, or mishandled.

The latest disaster involved a meal delivery service. My package, containing perishable food packed with ice packs, was scheduled to arrive on the 21st. Instead, OnTrac "mis-sorted" it, and I didn't receive it until the 24th. By then, the food was completely spoiled and had to be thrown away.

At this point, if I see a company uses OnTrac, I immediately lose confidence in the delivery. Thankfully, the vendors I work with have always made things right, but they shouldn't have to absorb the cost of OnTrac's repeated failures.

In my opinion, this is the worst shipping company in the industry. I would gladly pay extra to ship with FedEx or UPS. Honestly, even USPS has proven to be far more reliable. I will never voluntarily choose OnTrac for anything.

I am the business. I was there. I was open. In fact, our door was open and I was staring at it.

This is after three attempts of deliveries at 8PM!!!! We've had the same hours for twenty years what is so hard to get???? Ugh. This happens ALL THE TIME. Ridiculous. I wish companies wouldn't use this service. The only one worse is SpeedX.