r/ontrac

This is my first time ever having a package shipped my ontrac and it has by far been the WORST experience ever. My package was out for delivery at 9am. The company asked me if I needed to leave any delivery instructions and I did, but I fear I shouldnt have. I live in a gated apartment and everyone has their own code at the callbox, but there is also 4 buildings with the same number. I live in building 700, but there is FOUR 700's. The building does specify which apartment numbers are in which building, but alot of people ignore it which causes people's packages to get delivered to wrong addresses. So I put my callbox number, and instructions on how to get to my apartment, and I SHOULDNT HAVE. For the past 6 days my package has been marked undeliverable, but I havent once gotten a call from the gate to let someone in. So I go talk to the leasing office and she tells me that just like usps, amazon, fedex, etc... They all have THEIR OWN CODE to get in. She said ontrac always delivers packages here and they never had to use someones callbox number. So when I sat and tried to think about why my package would be undeliverable, I realized that I did put in the instructions that I live on the third floor. Yesterday, I removed that part from the delivery instructions and just left my callbox number. This morning I wake up to a notification that my package had been delivered but once again, NO CALL FROM THE CALLBOX ASKING TO BE LET IN. Then I go outside and package is not at my door!! So I get prepared to walk around all the buildings to find my package, and lo and behold my package is at my building, but sitting at the bottom of the first flight of stairs. Insane that I had to wait A WEEK after my delivery date to get my package over some damn stairs. Mind you, i've counted them before and it's only 15 stairs total so idk why they made it seem like they were gonna have to climb a thousand stairs. Anyways, I will make sure that my package is never delivered by them again as their drivers are lazy asf. Had I left the instructions telling them I was on the third floor, I can guarantee I would've never gotten my package.

Yesterday, I received my package of acrylic nails and instead of there being 7, there was one. The package was very obviously opened and retapped. I work for a cancer center and am disabled. I wish they would think about the people they are stealing from. I don’t make a lot of money and spend a lot of money on my health. I don’t know if my package will be replaced by the company I ordered from because now they have to do an investigation. I chatted with OnTrac customer support but it wasn’t helpful.

This is the second time I’ve ordered something online that was shipped through OnTrac and both experiences have been awful.The first time was an order from Walmart. I was fighting with them for a MONTH because OnTrac kept pushing the delivery date back. At one point, they emailed me saying my package was being sent back to the seller because they were “unable to deliver due to lack of a code.” Which is complete BS because there is no code required to enter my residence.I ended up having to dispute the charge with my bank just to get my money back. Then last week I placed an order through Chewy. The second I saw that it was being shipped with OnTrac I already knew I wasn’t getting that shit. 😂 I called Chewy explained what happened, and thankfully they’re reshipping my order through FedEx. At this point, if I see “OnTrac” on my tracking information, I immediately assume my package is never coming. 💀

Lmao.

Every single post or thing I’ve ever heard about this company has been negative. Didn’t even know it existed until Amazon shipped via OnTrac me a trashcan that I ordered. Their proof of delivery was a picture of it sitting on a cart on the sidewalk with about 20 other packages. Never showed up their support was completely useless.

i mean i guess just what the title says, like should i expect anything to arrive at my home? i had hope when it seemed to suggest that my packing was within a few miles of my home like a week ago but there has been no progress since. now the item i ordered is out of stock and not likely to come back in stock, i know big picture in the world it's a shirt and doesn't really matter but like fuck it's the principle of the issue that there's this company that seems to be incapable of completing deliveries when that seems to be it's sole job and the companies who continue to work with them.

Desperately seeking tips / advice to get OnTrac to pay attention to address notes/ driver instructions. Yet again (back to back deliveries 2 days apart) my package went to an address across town. They are delivering to my “Circle” Drive. My street abbreviation is Cir…

Where is the Richmond Texas center? I’ll just go get my stuff. This is so stupid. That or I’m reporting theft.

Address is 4 [StreetName] Cir. Finally figured out they have delivered to 4 Circle Dr. how is that even possible to ignore the street name entirely and just deliver to “Circle”. This is the 2nd time I know of that they have done this.