r/origin

Permanent EA ban for “System Abuse” after not playing for over a year, appeal denied within minutes

I’m hoping someone can help me figure out what I can do here.

I recently logged back into my EA account after not playing for over a year, only to find that my account has a permanent ban for “System Abuse.” I genuinely have no idea what this is referring to or what I supposedly did.

I submitted an appeal through EA, but it was denied within just a few minutes. I’m confused how my case could have been properly reviewed that quickly, especially since I was asking about a permanent ban that I don’t understand.

I haven’t been actively using the account for over a year, so I’m also wondering if there’s any possibility that the account was compromised or that something happened while I wasn’t using it.

Has anyone experienced this before? Is there any way to get a manual review or speak to an actual EA representative after an appeal has already been denied?
I’m not trying to get around a legitimate punishment—I genuinely want to understand what happened and have someone actually look into the account.

I can provide screenshots of the ban and appeal decision if that helps. Any advice would be greatly appreciated.

My EA Account was compromised, and I’m honestly extremely frustrated with how difficult EA has made the recovery process.

The attacker changed the email address associated with my EA Account without my authorization. I still have access to the original phone number that was linked to the account, but I believe the attacker may also have changed the 2FA/security settings.

I followed EA’s official hacked-account recovery instructions:
https://help.ea.com/en/articles/ea-account/secure-hacked-account/

The problem is the "Contact Us" process.

Instead of connecting me with an actual support advisor, the EA AI keeps asking questions that don't solve the problem. When I explain that my account was hacked and the email was changed, it eventually redirects me back to the EA login page.

How am I supposed to recover an account when the attacker changed the email and security settings, and EA's recovery flow requires me to log in?

This is a pretty serious security/account-recovery problem.

I am not asking EA to bypass security. I am asking EA to actually VERIFY my ownership through a human advisor and restore the account.

What is particularly frustrating is that EA's own support page tells users with compromised accounts to contact support, but the support flow can effectively send the user back to the login page.

I've already tried the official recovery process. I've tried the AI support flow. I'm now stuck in a loop.

EA, if you're monitoring this subreddit: please have an actual EA Advisor contact me or provide a legitimate way to submit an account-recovery case without requiring access to the compromised account.

Has anyone successfully recovered an EA account in 2026 after the hacker changed both the email and 2FA?

Any advice on getting past the AI support loop and reaching a human advisor would be greatly appreciated.

I bought Fifa 16 from Instant games 12 years ago. I redeemed it on one of my 12 years ago. I logged in today. but it says account is banned. Even though there are no penalties in the penalty history. I also can not see the Fifa 16 in my library.

Can someone Kindly Help me out?