I’m a victim of EA Play Pro
I've been an EA Play Pro annual subscriber since 2023. Locked at TL999.99/year Last week u/EAHelp cancelled my membership over a payment they never retried, and now want ~TL5,800 (+480%) for me to come back
25 Aug 2026. EA emails me: "Your annual membership plan will automatically renew for TL999.99 on 9/25/26 and will continue to do so every 12 months."
25 Sep 2026: the charge doesn't go through. EA emails me to update my payment method. Fine. 27 Sep 2026: I add a different card. EA confirms back to me, "Your EA Play payment method has been updated."
Then nothing. No retry notice. No "we tried again and it failed." And nowhere in the EA app or my EA Account is there a " Pay Now " or " Retry Payment " button. I could not hand EA the money even if I wanted to. There is no mechanism.
2 Oct 2026, 17:07. "Your EA Play membership has been cancelled." That is the very next email after they told me my payment method was successfully updated. Five days of silence, then termination.
This isn't a pause. Cancellation destroys the legacy price. Old: TL999.99/year, locked since 2023. New: ~TL5,800/year ($119.99). A 480% increase. 5.8x. Same product, same account, same card.
I opened a live chat with EA support. I was told the failure was "on your bank's end" and that my only option was to purchase again. So I bought EA Play Pro Monthly, with the exact same card EA said was failing. It charged instantly. First try. No error.
So the card works. It worked on 27 Sep when I added it. It worked today. The payment didn't fail because of my bank. It failed because EA's system never re-attempted it, and never told me.
A $10/month VPS emails me on every failed charge. EA, a company worth billions, emailed me nothing. Four years of membership gone over a payment nobody told me had failed.
There are records of me paying TL999.99 for this subscription for three years running, and I can show every charge on my card statement. Terminating my membership like this is simply unfair. I want my membership rights back.