r/EAApp

Type in Ricks Tech Repair and this genuis will walk you through it I haven’t had a crash mid game or at all for 24 hours already….i promise you won’t regret it.

UPDATE: Solved by deleting CryptBase.dll file and clearing Steam cache

Been dealing with this for several weeks now and EA support hasn't been much help, so trying here too in case anyone's hit the same thing or a mod/staff member can point me in the right direction.

TLDR: College Football 27 gets through the EA Javelin anti-cheat load, then just closes. No error message in the game itself, but Windows Event Viewer shows exit code 0xC0000409 every single time, right at that point.

A few things that make me think this is on EA's end rather than my PC:

- On EA's own help site, my account library shows every other EA game I own with an "Owned" badge, except CFB27, even though I bought it and have played it before.

- Running EAAntiCheat.Installer.exe manually to try to force a reinstall of the anti-cheat, it lists Madden, FC, Battlefield, etc as available games, but CFB27 isn't even an option in the list, despite being fully installed.

- Maybe 1 in 10 attempts, it prompts me to log into Origin mid-launch, and if I do, the game actually opens and works. But if I close it and reopen right after, same crash again, no new login prompt that time.

What I've already ruled out (so please don't suggest these, I promise I've done them): full uninstall/reinstall, verified integrity, Secure Boot and TPM confirmed on, not in Windows Test Mode, not on an Insider/Preview Windows build (checked directly), latest Windows update installed, VC++ redistributables all current, all overlay/RGB/OC software closed, mods fully removed and unpatched through Frosty (this started after modding + a game update, but I've completely reverted that).

I've got a whole EA forums thread with a support rep going through screenshots and DxDiag if anyone wants the full history. At this point it feels like something's off with how my account is registered for this specific game rather than anything fixable on my computer. Anyone else run into this, or know how to get EA to actually look at the account side of it?

https://forums.ea.com/discussions/college-football-27-technical-issues-en/cfb27-crash-0xc0000409--missing-from-account-library-and-anticheat-list/13618005

C

EA’s account recovery system failed a paying customer — and this is how you treat legitimate customers?

I want other EA customers to know what happened before they continue spending money with this company.

I am a long-term paying EA customer. I own 55 pieces of The Sims 4 DLC and have spent a significant amount of money on EA products over the years. I have always chosen to purchase games and content legitimately, and I was fully prepared to continue buying EA products in the future.

I recently purchased a $2,451 gaming PC specifically so I could continue playing my games on Windows.

Then I discovered that I could not access my EA Account on my new PC because the email address attached to my account is an old email address that I no longer have access to.

Here is what makes this situation ridiculous:

I know my EA Account password.

I still had access to the SAME EA Account on my old Mac.

My games were still working normally on that computer.

My current phone number is linked to my EA Account.

EA itself displayed my current phone number as a verification option.

My account showed trusted devices.

I was not asking to recover some random account. I was trying to log into my own account on a new computer.

I tried to update my email address from inside my already authenticated account, and EA’s own verification system repeatedly returned:

“Something went wrong. Try again later.”

I contacted EA Support and provided genuine purchase information and screenshots. These were real purchases made by me.

I was told that the information was not sufficient/matching enough and that I should contact support again with a new case.

So I did.

My husband independently contacted EA Support and went through the same process, providing the same legitimate information. He received essentially the same result.

At one point, EA’s own system showed my current phone number as a verification method, but the SMS verification process also failed.

So let me understand this:

I know my password.

I have access to the account on my existing device.

I have access to the current phone number linked to the account.

I own the games and content on that account.

I provided proof of genuine purchases.

And yet EA’s solution is essentially: prove that you are the owner again, using information you may no longer have access to, and if our verification system doesn’t accept what you provide, start the process over.

I understand the need to protect accounts from hackers. I understand why EA needs security measures.

But security should not mean making it practically impossible for a legitimate paying customer to recover their own account.

EA spends enormous amounts of money fighting piracy and encouraging customers to purchase games legitimately.

I did exactly that.

I paid for my games.
I paid for my content.
I kept buying from EA.
I was prepared to keep buying from EA.

And when I encountered a genuine account-access problem, instead of helping me retain a paying customer, EA’s recovery system effectively pushed me away.

You didn’t lose a customer because I couldn’t afford your products. You lost a customer because your account recovery process made me regret paying for them.

I am not asking EA for free content.

I am not asking for someone else’s account.

I am asking for access to an account and content that I already paid for.

If this is how EA treats legitimate customers who have invested significant amounts of money into its ecosystem, people deserve to know about it before they make the same investment.

Your anti-piracy system should not make legitimate customers feel like they would have been better off never paying in the first place.

I’m trying to play The Sims 4 through Steam, but I keep getting stuck in an EA login loop.

My Steam account is linked to my EA account, and I’m already logged into the EA app. Whenever I try to launch Sims 4 through Steam, EA keeps popping up and asking me to log in again. After I log in, it just sends me back to the same login screen.
Something else that seems weird is that EA says “1 or more accounts are linked,” even though I only have one account linked, and it’s the exact EA account that I intentionally linked to my Steam account.

I’ve already tried:
Unlinking and linking my Steam and EA accounts again
Clearing the EA app cache
Completely closing EA and Steam and restarting my computer
Logging into the EA app before launching Sims 4 through Steam
Removing my username and logging back in

Nothing has worked. EA just keeps sending me back to the login screen.can someone help me :(

So I play titanfall 2 and a few months ago everytime i launch the game it asks for a age verification, it asks for a front and back picture of my national ID (brazil), a selfie or a credit card.

I am a adult, I just feel unconfortable sending any of those to the EA company, in a level that I just stopped playing the game in the last few months in a boycott act.

Like I said before I live in Brazil, and I'm pretty sure this is a local law problem, the last year and so shit happened here in Brazil involving kids and internet, and a few laws was made this and that.

Does anyone know if there's a way to bypass that verification? Would a VPN work if I picked a country with less severe laws?