Title says it all: I tried to play FC26 since it’s on PS Plus now, and it keeps telling me they sent me a password reset email to an address that doesn’t exist. Any idea what I can do?
A month ago my computer got infected with malware, more precisely a Trojan. And yes I am aware that you should never download anything from sketchy websites, but yk it’s in the past now. I’ve managed to recover most of my accounts, but since the malware got access to my gmail, the hacker could quite literally do anything with any of my accounts. One of them was EA. My personal data was stolen, and next thing I know was that the hacker changed my password, unlinked my original mail and changed it to something @hotmail.com. I had no idea what was going on and at first i didn’t even realise how bad of a situation I was in. I reacted really quickly and started changing every password I had and turning on 2FA. But because of the Trojan, I had to delete my email that was linked to EA (it was one of the reasons, but I kind of did it by accident too). So when I got to restoring my account I quickly realised that I ended up in a really BAD situation. I started a live chat with support, only to get asked a set of questions that I had no idea of the answers to. Also when I said that my account was compromised, they said that no weird activity has been detected. And with the birthday, like I have no idea what date I set, but most likely I faked it due to the fact I was a kid setting up that account. I don’t have the access to emails from EA. The only proof I found was my sister’s bank account statement back from when she bought me The Sims 4 DLC. The staff keeps telling me that I am really close to recovering my account, but since some of the data doesn’t match up, they cannot provide further help. I have tried every method, but nothing seems to work. I’m really in shambles because firstly, The Sims is one of my favourite game franchises, and secondly I spent a WHOLE lot of money on that account, only for it to get stolen. I spend hours a day trying to get it done and chatting with support but nothing seems to get it done. Any advice would help, and is there any chance of me getting the account back?
I'm afraid to download it and be sad. Has it been active since May 4th?
How can i return ea fc 26 bought on the eshop without getting my money back?
I just want to get rid of the game