RemotePlay Frustrations and Next Steps..
I've been a long time supporter of using my PS5 from different rooms in my house when it's not being used by someone else or using it when I am out and about. It's honestly pissing me off that this issue isn't being taken seriously by Sony as it's been a couple of months with no updates from Sony or news.
Its obvious that their AI support team was created to keep their support/engineering team insulated from all the request but what's the point when AI only prattles off the same old crap (Reinstall, firewall, Graphic updates, etc). Getting a support agent isn't much better either as I have had a few leave the chat once I have started going into detail.
We pay a lot of money for this shit. As much as I love the support from the community (Chikai-NG, PXPlay, and even the guy who created the 8.5.0 patch), we should not feel comfortable with third party solutions that interface with devices that have our credit cards attached.
I can only assume one of two things:
- Sony doesn't know
- Sony is quietly removing PS Remote Play support to push us to purchase the PS Portal
We need to make more noise about this shit somehow. If we cannot get through support, maybe we should try to actively post on other PlayStation reddits or even see if Playstation "Youtubers" would cover this issue/story. I just don't feel like we should be shafted like this for a feature we have been using for a long time...