
Bought a domain through Replit: 30 days of support silence, ICANN compliance cases now open
I bought layladata.com through Replit (account u/ahasan). I need to transfer it out, which requires the AuthInfo (EPP) code. The dashboard has no transfer or auth-code option for domains, so I emailed support@replit.com on 5 June asking for it.
Thirty days later I have had no reply at all, and no support ticket number was ever issued, while Replit Core billed me twice (5 June and 5 July).
Name.com (the registrar of record) points at the reseller account and will not act directly, though under the ICANN Transfer Policy and RAA Section 3.12 the obligation to the registrant stands. ICANN Contractual Compliance now has two open cases naming Replit as reseller: 01614701 and 01616810.
On rule 10: I could not include a Replit ticket number because support never acknowledged the email, so none exists. Happy to share the full trail with a staff member. All I need is the auth code released, the domain moved to an account in my name, or a written answer.