r/sheetz

For a decade at least, all the Sheetz in my area have always had 2 locations of self-service plasticware caddies. Usually one by the MTO pickup area, and one in the dining area. About 3 or 4 weeks ago, suddenly all stores near me have removed the dining room plasticware caddy. And one store even removed both. This one just simply has no more plasticware freely available to customers there at all. And it's been this way for so many weeks, it doesn't seem like a stock issue. Is it from corporate, trying to cut costs?

Hey guys so I’m a team member at Sheetz and super hands on, I don’t duck the kitchen know all the stations willing the learn and coachable. I’m going to the career advancement in August, we just got a new store manager. What habits separate average supervisors from the ones everyone wants to work with? If you could go back before becoming a supervisor, what would you have focused on? And Any tips and advice on how to take care of my team and be successful in this role? I am consistent with my attendance but would like more tips

We are actually closed! That's wild. We weren't closed during a bad snowstorm but this power outage shut everything down. Be safe everyone 🙏 ❤️

So I know which days you work and get holiday pay and today being July 4th counts as one of them. I was talking with my supervisors on shift earlier about calling off for my scheduled shift tomorrow due to it being my 21st birthday and they told me if I did that it would forfeit my holiday pay from the 4th. They are fairly new to sheetz so I did not really belive them at first and I started asking other coworkers on shift and even asked the KM at a different store and keep receiving mixed answers. I could only find info about This for transportation workers on bob, not normal team members. Does anyone know a clear answer to this??

I work at a sheetz location and I wanted to ask if anyone by any chance knows how they handle absences or tardiness due to a mental health issue. I have a slew of mental health problems including but not limited to severe ptsd and dissociative identity disorder (These are the two that affect my every day life). There are days when I'm a completely different person and/or something has triggered a ptsd episode and caused a shutdown. During these times I am quite unfit to do basic daily tasks let alone work (yet I still somehow don't qualify for any kind of disability). When these events happen, how does sheetz address this in regards with attendance policy, especially if it happens shortly before a shift starts? Any information would be quite helpful.

Edit: Should probably mention i work 3rds and as such getting any kind of doctors note for a sudden onset of ptsd/dissociation is rather difficult.

I was on my way home from work, stopped in to get some smokes and half & half. Didn't see any in the milk case so when I went to the counter to get smokes, I asked if they had any half & half, just in case I overlooked it. She said "how much did you want?" I told her I was gonna pick up a quart so I'd have some for my morning coffee. She told me to hang on. Then she went and filled a regular sized coffee cup with creamer from the coffee station. She didn't charge me anything for it.

That was pretty cool. Thanks Sheetz lady!

So I’m honestly kind of checked out and want to get a feel of what I can get away with. I do my job well enough. I get the Z1’s checked off, set things up nicely for next shift, etc. But more often than not I’m left in an awkward space during the last hour or so of my shift where I’m just meandering about. I’m always tempted to dick around on my phone for a while, but I’m paranoid about the cameras. I know corporate or whoever checks the cameras, but how often? We’re like one of the lowest traffic stores in the company. Like bottom 30 I believe

Any idea when the bonus hits for friendliness? Was it last paycheck or the one coming up?

Someone recently posted asking about how to best effectively ask customers to donate, but the post was deleted by OP, presumably because of the negative responses they received. So, here’s my outsider take:

People are so dang negative. And uninformed. It’s called “sheetz for the Kidz” because it was started independently by Sheetz employees, not as a fundraiser by sheetz corporate. Also, sheetz corporate *does* contribute, and quite a bit. Don’t want to donate? Fine, don’t donate. But it’s completely misleading and incorrect to say it’s a scam or just a tax write off for the company or that it doesn’t benefit actual, local kids. I hope you also share this same vitriol with the grocery store and target and anywhere else that asks you to donate. Actually, no, I don’t - I hope you just smile politely and say “no thank you” like any other civilized member of society.

The king of sauces has returned. It's been back for like a month but... everyone should know. Glorious

Now gimme back my tots and pickle chips!

I've worked for Sheetz for a little while now, about 3 1/2 years, and when I first applied to the company I was so excited! A company that TRULY believes in customer-service, and friendliness, and community! I mean, we even get bonuses based on friendliness, how amazing is that! And although I still believe that Sheetz offers wonderful benefits, I've finally just accepted the fact that the whole "TCF" (total customer focus) and friendliness schtick is just a gimmick, like EVERY other company/corporation does. And maybe the Sheetz family truly does believe in those things and considers them important, unfortunately it doesn't matter what the CEO believes, if the vaaaast majority of the employees in the company do not share those beliefs, and if there is no oversight to ensure that those principals are being upheld. Gosh the horror stories I have that I could tell about the locations I've worked at and the coworkers I've worked with... I'm saving those for the book, though, lol... to make a long story short: the only thing that seems to matter to this company are metrics, numbers, and statistics. I wonder if when a business becomes a corporation, do they HAVE to sell their soul? Or make a deal with the devil? Because from EE's, all the way up to the highest level of personnel I've encountered and dealt with, I would say about.... 97% of people in the company do not give a rat's ass about ACTUALLY being there for customers or ensuring that each individual feels seen and appreciated. For a place that tries so hard to give off the "cool-mom of convenient stores" vibe, they really be letting the most hateful and lazy people run their businesses. I've had superiors tell me that the job would be easier for everyone if I would just stop caring. If I could just come in and do the absolute bare minimum that is required of me and nothing more... let that sink in, the people ABOVE me want me to stop caring, so that the job would be easier for them... It sucks to work so hard to keep the place in it's best condition, only to have a few days off and to come back to your customers saying "where have you been? It's been terrible these last few days and I'm never treated so badly when you work," and on and on and on. But a good majority of our customers either dont receive a survey email, do receive an email but ignore it/never see it, or get the email and intentionally don't take it because they think it will hurt me in some way if they were to be honest on it. As long as the tiny percentage of customers that DO fill out a survey are more or less pleased, then all is fine in the kingdom. And to the people who don't want to get our store punished by giving a bad survey, I always try to explain that it's ok to be honest, and actually it's preferable. I don't go into detail with them about why, I just say that "Here at Sheetz, we prefer an uncomfortable truth to a comfortable lie..." So I mean, yeah, I lie to them. As hurt as I am, I guess the company still has me whipped pretty good, lol. But i mean, our customers aren't stupid, they can clearly see how things are done... and yes, I've went to the "people in charge," the supervisors, to the HM, to the KM, the the Store Manager, to the District Manager, I've called the employee hotline, and sure, they will pretend like they agree with you in person, but it's become obvious that they just say all that stuff because they are "supposed to," and that genuinely caring for our customers and our communities is NOT a priority for this company. All about the numbers. Good at your job and want to move up? Well, that's great, as long as Sheetz needs to boost their numbers for "in-house promotions." Bad at your job and want to move up? Same thing. It doesn't matter, if you are good or bad at anything. Doesn't matter if you are a people person. Doesn't matter if youre a good worker. It matters if you, A: Know someone in a higher position(or a hiring position, even. *Ba dum tss*), or B: the company wants to boost their numbers. You know that technically we are supposed to say "welcome" to everyone? Nope, not us. Our manager says that it's not important to make every single customer welcome, as long as we get a few of them every so often. And sadly, they aren't the only manager who thinks like that. I've tried to ask for the reasoning behind this, and they gave me a response, but unfortunately no answer. Just a bunch of words with no meaning. So it's just really, really frustrating to know that I believe and care more for the company's standards than the people that are being chosen to lead and represent the company. The "higher-ups" are the same here as everywhere else, too. If corporate does a walk through of your store, the only time you can expect them to acknowledge your existence is when sometimes the store manager will take them around like they are at a petting zoo, in which case you will have a short little conversation, where the corporate rep will spew off some nonsense and act like they just made the biggest revelation in customer service history. I always think "wow.... they must have A LOT of degrees, because they certainly dont know how to treat, or act around, us lesser beings..." otherwise, you will be ignored. I've went out of my way to speak with them, even coming in on my days off to try and pick their brains about the company. And even then, I've been straight up ignored. "Hey, so you must be "so-and-so," it's so good to meet you! Just wanted to say that I really love this company and what it stands for!" Their response? Crickets.... ok, guess I'll just go f*ck myself, then! Anyways, sorry for long post. I guess I just want to say: if youre looking for a typical gas station/convenient store that offers pretty good benefits, then this could be the place for you! However if you are looking for a business that genuinely puts customers first, that genuinely cares about the communities they serve, and that genuinely only wants the best people for the job.... well, if you find a place like that: please let me know! I know a woman that works at a different store, and honestly, working for the company was totally worth it, since I got to meet and know her. She is one of the kindest, most patient, friendliest, hard-working people I have EVER met. I'd like to think I'm not so bad, myself, but this lady lives, breathes and sleeps the "Sheetz" lifestyle and personality. She's been at the company longer than I have, and honestly.... my heart breaks for her. We've built a friendship since meeting one another, and the times this woman has called me bawling her eyes out, because of how her superiors have treated not only her, but her coworkers, and her customers. I think if it was just about how she was treated, she wouldn't even bat an eye. But it's the fact that the people she works with and works for and whom she cares so deeply for, are being treated so poorly that really tears her up. And some of the things she's told me, and the things I've personally witnessed happening at her location.... whew, child. I've told her that she should at least contact the Better Business Bureau, or file a claim with the EEOC, but even after how she's been treated, I think deep down she still holds out hope that the company is good, it's just the local workers who are so uncaring, and that she truly does love the company. I feel bad for her, though, and would even file a claim on her behalf... but I can't, (i mean, technically, I think I could) she already probably feels betrayed, I just couldn't go behind her back and betray her trust like that. I dont want to mention anything too specific, either, because I have no doubt in my mind that if I were connected to this post, that would be the end of my sheetz career. I guess I'm holding out hope, too, that things can change. That things WILL change... but it's dwindling, certainly. If anyone from Sheetz reads this and disagrees, PLEASE tell me where your store is and I will gladly go there. I dont care if it is out of state or whatever, I'll figure something out. It's just me in the household, at least, so I can move around more freely than plenty of people I know who can't, and for that I am grateful. But really, if you have any advice or words of wisdom or whatever, feel free to let them be known.

I worked at Sheetz for about two years. I was a supervisor for half of my time and then my store closed. I was pretty damn good at my job and my team was solid at the time too.

I moved to Ohio and watching these teams bumble around at the new stores is so embarrassing. I went to one the other day, it took them about 15 minutes to get out my order which was two app samplers and a pack of (fairly simple) hotdogs. They didn’t bump anything when they dropped the fryer and no one was really talking to each other in the kitchen. I watched everything go into the red and I couldn’t help but think “Damn I would never let it be that bad.” They also didn’t apologize for the wait either. The supervisor there had to keep glancing at the fryer screen every two seconds to confirm what was going in the samplers. I was just in shock.

Am I crazy or has staffing just gone downhill at these stores?? We just hiring anyone now? Maybe it was a bad day for this store in particular but I’ve been avoiding going to Sheetz in this state because my order will take forever and it’ll be wrong half the time. Woof.