r/shopgoodwill

I’m new to this site and scored a decent deal on a supposedly working item that I was looking for about 2x less than eBay which is pretty good. Snipers brought my final bit up a bit but it was what I was willing to pay. Now I get to use it.

So I looked around at other things, and some of these bids are wild. Like who pays 2x to 4x past market value for gold/silver? Or used - new price on an untested camera or electronic?

Seems like there’s no real consequence to running up a bid and never paying from reading historical posts.

Like someone can go in and bid 99,999 on an item out of their range. Win the bid and when it’s relisted, try again.

For the sake of an untested item, the most I would pay is “for parts” price on eBay and gamble a bit more if it does work. But it seems like bidders are completely risk adverse or something.

*I’m asking this to get an idea of how to handle future orders that might take a while to ship, or if something unexpected happens with an order.*

What’s the average time it takes for an item to ship?
Also has anyone ever experienced an item not being shipped? Is there a policy or support you need to contact in such a case?

I ordered two items on the 30th of June, so about 5-6 days ago, and I’m expecting it to be shipped within 7 days. In the unlikely chance that it doesn’t ship, what do I do? Just asking so I know for future reference.

What would some reasons be for an item not shipping, and is there a timeframe I should give them before I need to take action to get a refund or a replacement item? Thanks in advance!

I would love to hear about some of your stories / experiences when shopping in ShopGoodwill!

If you can set a max bid, why would you snipe

I hope this kid puts that money to good use!!

So I recently ordered some collectibles and ended up paying just barely under market value for them.

I was pretty stoked since it was the last two I was missing to complete a set. And in an order just by themselves too! I don't order on shopgoodwill too often unless the item is listed NIB, and this listing was.

However, the two items I received had their seals already removed and all the plastics in the boxes gone. 100% NOT new in box.

Now I don't think I would have paid that price for used condition items if I'm being honest... and I know this is likely just a mistake... But would it be worth it to fight for a partial refund since the item was not as described?

Or should I just deal with the one time of overpaying and be happy I got them?

Has anyone here had something similar happen?

When I politely but firmly said this needs fixing, as I didn't want that on my record, they said "the system" gave them no way to change it... but not to worry, that it doesn't affect my record.

But that is surely not true? Of course it's a ding on my record, how could it not be? Anyone have any info so I can go back and say "I happen to know it DOES affect one's record?"

I ordered a guitar amp a week ago and it hasn’t shipped yet, is it normally pretty inconsistent in shipping on shopgoodwill??

I won a painting online fair and square. I drove from Austin to Houston to pick up my painting at the set appointment time I signed in to. I drive THREE hours only to be told at my appointment time to wait as they can’t find my item. I sit on the hot sidewalk for an HOUR, while their manager comes back from lunch. The manager apologizes and says he can’t find it and will ship my 30x40 painting for free. I left thinking that was fair. The manager had said that they would call me tomorrow. Days go by and no call. I call them only to be told they can’t find my painting and are going to refund me. I respond that I drove a 6 hour round trip for my painting and I want my painting. Then I get an email saying sorry and here is the Director's phone number. I call her and leave a message. She calls back 2 days later to say sorry they still can’t find my painting as maybe an employee gave it to the wrong person or damaged it and tossed it in the trash. Great. All she could offer me is free shipping on a non pickup item. That painting of Irises meant a lot to me. I was picking it up on my estranged daughters birthday. So many emotions were attached. I felt deflated and very cheated. I had previously bought over 1k in items from ShopGoodwill.com and will never ever buy from them again. They obviously have no control on their inventory or employees.

I won my first auction on 6/23 and I’m very excited! :) item still has not shipped. Goodwill of central and southern Indiana for what it’s worth!

I found a few pieces I liked but whose starting prices were too high for my liking, so I just watched them, and sure enough—no bids. What happens to those items? Do they get trashed? Reposted for less? I’m so curious!

I've seen at least 2 listings go unsold and get relisted as "buy it now" for $10 more than the original listing. Why does shopgoodwill think anyone would buy it at a higher price than they were willing to bid for it?

Over the past day or so, my gf and I hopped on the website to see if there was anything we wanted. We don't resell any items we get or anything, it's more for us.

We bid on multiple items and won 4 of them. One of those items was a "Buy Now" item. That item was a telescope, along with another one of those items which was also a telescope, but it was a bid. They're both for my father, so for shipping I put them in his name. (We share the same address).

I was able to pay for 4/5 items, except for one of the telescopes.

I go to my 'Open Orders' > Find the item > $Pay > and enter my information. For the shipping method I selected 'FedEx GROUND_HOME_DELIVERY', and all information is entered correctly.

I tried clicking "Proceed To Payment" though it keeps me on the same page titled, "Checkout Order". Below the item it a button that says "Click Here to delete this order", and I haven't seen that on any of the other orders I have.

Does this mean that there's an error with my order, and if so what do I do? Should I contact the seller, or contact support?

This is the first time I've had this happen before, so I'm kind of stuck.. thanks for the help!

Additional Information:

The item was listen under "Buy Now", and I added it to my Open Orders. The auction ended yesterday, so I thought I had 7 days to pay for it, though they wouldn't accept my payment. Are auctions listed as "Buy Now" treated differently?

I deleted the order from my cart and tried adding it back, but it said that the auction was ended. It also only said that it was soldout once I added it to my cart.. so..?

https://preview.redd.it/kexcusth3y9h1.png?width=907&format=png&auto=webp&s=63b146b3462c01df9de4eafb2c90d14ac410a25c

I'm in CA, would it have been a good deal if I was in VA?