r/soc2

Running compliance at a BPO contact center operation with about 2,000 seats. We just got simultaneous requirements from three different clients: PCI DSS from a new payment-processing client, SOC 2 Type 2 from an enterprise fintech client, and ISO 27001 from a European client. Three separate full assessments would be a significant operational disruption, and we have physical infrastructure, agent workstations, call recording systems, and manual processes that don't map to SaaS-focused compliance guidance at all.

Has anyone in BPO or contact center run combined PCI plus SOC 2 plus ISO 27001? Is a single assessment workable or is it always three separate engagements?

Software company doing payroll processing and benefits administration. Enterprise customer's legal team just came back asking specifically for a SOC 1 report, and we've been assuming everyone wants SOC 2. We don't have a SOC 1. Do we need both?

SOC 2 Type 2 done, starting ISO 27001 prep now. Everyone says there's a lot of overlap and I'm sure that's true to a degree, but I want specifics rather than vibes. What transferred without modification, what needed documentation changes for ISO's framing, and what was net new work?

everyone talks about choosing the pen test firm, defining scope and getting the test done. I'm starting to think that's the easy half.

the report lands and now one finding is in the PDF, remediation is in Jira, somebody has a question for the tester over email, the retest happens later, and then audit time comes around and you need to prove what was fixed and when.

none of those steps are individually difficult. keeping the whole chain intact is where it starts getting stupid.

how are people managing this? especially the flow from finding → owner → remediation → retest → final evidence. are you keeping it in Jira and linking everything back manually, or using something that keeps the pen test workflow connected to the compliance program?

Every vendor security questionnaire somehow becomes a group project where I own the spreadsheet, chase SMEs, verify stale answers, and explain why last year’s SOC 2 report is not a time machine. We have a library now, but keeping that current is basically its own compliance program. anyone found a sane way to automate the repeat answers without letting old evidence quietly creep back in?

One thing I see confuse founders: “We run everything on AWS, and AWS has a SOC 2, so we're covered.” AWS's SOC 2 report covers AWS's controls and infrastructure. It doesn't cover your application, your access controls, your employees, or how your company handles customer data. You can inherit certain controls through the shared responsibility model, but you still need to demonstrate how your controls work. I'm curious for people who've actually been through SOC 2 Was the AWS/shared-responsibility distinction obvious to you, or was it something you had to figure out during the process?

We are very small India based SaaS company and our SOC2 is up for renewal. We got it done from one of the software's last time- they did not contact us even once for audit and are now ofcourse behind us over the renewal. The reason given (for no contact)- internal role changes (??!!)
The biggest reason we are getting it renewed is because one of our clients wants us to be SOC2 compliant- and potentially newer clients too.
Is it cheaper ot go through an agency- cost is another issue. We are really disappointed in the Software company and their lack of interest in following up after the payments were made and certificate was issued.

Our SOC 2 prep is still a monthly scavenger hunt through Google Drive, Jira and Slack, so I'm starting to wonder if compliance automation is finally worth paying for. latest example was trying to prove MFA was in place back in March. evidence existed somewhere. nobody knew where the useful version was. half an hour turned into three people checking folders and old tickets. the subscription prices aren't exactly tiny, but neither is repeatedly pulling Eng or IT into this stuff. what would you count when deciding if the spend is justified? I'm trying to put a number on the hours we're already losing to evidence work.

I’m trying to understand how DAST evidence is treated during a SOC 2 audit.

Suppose a DAST tool identifies a vulnerability and maps it to a relevant SOC 2 control/criterion. The tool provides evidence of the vulnerability, such as the affected endpoint, request/response, severity, and remediation status.

For example:

DAST finding → vulnerability → SOC 2 control mapping → remediation → retest

Would that DAST evidence itself be considered valid evidence for the relevant SOC 2 control?

Or would the auditor generally expect additional evidence beyond the DAST finding, such as policies, scan schedules, tickets, remediation history, etc.?

I’m specifically asking about whether the DAST finding + SOC 2 mapping can serve as evidence for the mapped control, not whether a DAST report alone is enough to demonstrate overall SOC 2 compliance.

Would appreciate input from anyone who has been involved in SOC 2 audits or reviewed vulnerability-management evidence.

What about autonomous pentesting tools

I'm learning SOC 2 out of curiosity and im having this doubt for a very long time

I need to get a Tabletop done in the shortest amount of time to fill a SOC 2 gap. It’s never been done before, I have amount 3 weeks to complete and produce evidence. What is the best most efficient successful way to go about this and how do I pick a scenario we can get through this? Not a huge company, I am the first GRC employee. Suggestions please.

I took ISC as my elective in the CPA exams. I liked this space but I don't have any practical training or experience. I want to learn about it from a practical POV. If you know any free training or material which I can use please LMK.

I'm trying to get a better handle on the evidence side of SOC 2.

For controls that happen on a regular basis, such as access reviews, do you usually keep records of every time the control is performed, or just the samples that the auditor asks for later on?

Not sure what the normal approach is here.

Hi everyone, I’m not sure if this is the right place to ask for this. If it’s not plz point to where I can :) .

So I’m looking to get a HIPAA and Hitrust done and also not burn too much $. Does anyone here know a firm which will help me guide through these requirements?