r/starlingbankuk

Posting to raise this and find out how widespread it is.

Starling have stopped letting me send money with PayPal or Wise from my account. Both are now blocked outright. These are the two routes I have used for ages to send money to my partner abroad, and they have gone.

When I raised it with Starling, the only solutions offered were:

- Make the payment through Starling’s own in-app international transfer. This does not work for my situation, so it is not a fix.

- Use a different bank.

That second one is quite something from your own bank. The answer to “I can’t send money to my partner” should not be “go elsewhere”.

I am trying to send to someone in Ukraine, and these closures have left me with no working route through Starling at all.

Questions for the community:

- Has Starling blocked PayPal and Wise funding for you too, or is this being applied selectively? Trying to work out if it is a blanket change or account-by-account.

- Did anyone get a straight reason out of support, or the same “use another bank” line?

- For those who have already moved, which bank are you funding PayPal, Wise or international transfers from now without trouble?

- Anyone sending to Ukraine specifically, what is actually working for you this month?

Will report back with whatever I find. Decent chance I am closing the account over this.

I’m unsure what to do please I need advice

In October2020 Lloyds bank put a marker on my name with cifas and that led to my Lloyds, Santander and Monzo account getting closed. I have starling bank since June 2020 but that wasn’t closed.

On Friday I received a message from Starling bank saying they’ll close my account in 3 months because they reviewed my account and with some information they got, they won’t be able to allow me bank with them anymore. if I want more information, to reach out to credit and fraud agencies.

I reached out to TransUnion, I was told the only negative thing on my account is that I’ve opened 3 accounts in the last six months. And cifas came back saying Starling bank undertook a search using my details, if I want more details to reach out to starling bank which I take as a good thing because when I add the marker and I’ve asked to see what details they have on me, it shows all the details saying Lloyds bank put a marker and that’s not there anymore.

Since I received the message from Starling on Friday, I tried opening nationwide online it says based on information I provided, they can’t give me an account and when I rang them I was told it’s declined straight from the head office so they can’t offer any help.

Has anyone been in this situation and how did you resolve it please.

I did not commit fraud as well I was just gullible I let someone else use my bank account and got in trouble for it. Now I know better

We’ve had an account with Starling pretty much since they launched. 2 personal ones, a joint and a business account. No trouble except in the last week. Our twin 16 year olds attempted to open up a teen account, for all intense purposes the details on the application were identical except the name and the ID of course. To our surprise, 1 was accepted (the first) but when child number 2 clicked submit he was instantly declined. Support will not seem to understand what I’m trying to tell them, just keep getting a boiler plate response. I’m actually fuming. My question is, what’s going on, what would cause this and why would they reject a Teen account anyway, there’s no credit involved? I just cannot understand the decision. Should I go to ombudsman and claim they’re being unfair toward one of the twins?

Everytime I ask customer support they say they're working through old stock and don't know whether they've started sending them out yet.

Old customer who moved away with current account switch looking to open new account and wondering when possible?

https://www.reddit.com/r/starlingbankuk/s/pkgb9hYyPB

So a few weeks ago I posted here that I was having issues with Starling in regards to the accounts held by my deceased partner.

In that time and despite phone calls, emails and DM’s on social media from both myself and my Solicitor I am still waiting for Starling to actually provide the details originally requested back in February.