r/startrek_fans

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I recently attended a UK sci‑fi convention and left a factual, experience‑based review on Trustpilot. Nothing dramatic — just my honest disappointment compared to the previous event. I talked about:

• accessibility issues
• lack of seating outside panels
• long autograph queues
• poor value for VIP tickets
• panels feeling dry without an MC
• nothing to do between panels
• late‑night events not being child‑friendly
• the fact that I’m disabled and struggled with the layout

I didn’t attack anyone. I didn’t mention my kids except to say they were well‑behaved and happy with their devices. I simply said the event felt like a step down from the last one and that the lack of seating caused me irregular muscle contractions in my core, ribs and diaphragm, making it hard to breathe by the end of the day.

The next day, the company posted on their social media encouraging people to leave “constructive criticism”… right after using their platform to mock and attack me for my review. Their hardcore fans then piled on, calling me entitled, dragging my kids into it, and acting like I’d committed a crime by not enjoying the event.

It’s honestly cemented my view of the company.
If a business can’t handle one negative review without sending the hounds after a disabled mum of two, what does that say about their wider ethics.

I walked away from the event with:

• a couple of autographs
• severe muscle spasms from the lack of seating
• and a mob of strangers attacking me because I dared to have an opinion

I think I’m done with the UK convention circuit.
If companies can’t stomach honest feedback and allow their fanbase to dogpile anyone who doesn’t share the hype, then it’s not a safe or welcoming space — especially for disabled attendees or parents.