r/surat_underground

I'm bored af

I want to share my experience with Samsung India so other consumers can make an informed decision before buying.

Around a year ago, I purchased a Samsung Galaxy A16 from Croma for approximately ₹15,000. After just 1 year and 2 months, the phone suddenly stopped working completely. There was no major physical damage or misuse.

I visited an authorized Samsung service centre. After inspecting the device, they told me that the problem was with the motherboard. I asked for the repair cost, and they quoted me ₹16,500. I also received the quotation from them.

This is what shocked me: the phone itself cost me around ₹15,000 when it was new, but Samsung quoted ₹16,500 for replacing one component—the motherboard.

I contacted Samsung India's official customer care and also reached out to them through X (formerly Twitter). After several days of communication, Samsung asked me to submit the device at their service centre. I did so, expecting that they would at least investigate the issue properly.

After more than a month, I was simply told that the device was out of warranty.

I understand that the phone is out of warranty. That is not my main question.

My question is: How can a motherboard replacement cost more than the price of the entire phone when it was purchased new? Why is there no reasonable repair option for a relatively recent device?

I repeatedly asked Samsung to explain this pricing and provide a proper response, but I did not receive a satisfactory explanation through their calls or emails.

I am sharing this experience not to tell anyone what they must buy, but to warn consumers to carefully consider after-sales service and repair costs before purchasing a smartphone. A product being from a major brand does not automatically mean that repairs will be affordable.

Samsung India, if you are reading this, I would genuinely like an answer:

Why does the replacement motherboard cost ₹16,500 when the entire phone originally cost me around ₹15,000?

Please check the repair pricing and give consumers a transparent explanation.

Edit: I have the service-centre quotation and records of my communication with Samsung. I can provide them if required.

@samsung #samsung

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