Random thought but it seems like smaller GLP1 providers put way more effort into keeping customers happy compared to the giant companies. I keep seeing decent experiences with companies like Mochi, Eden, Harbor, IVIM, and Join Fridays while the giant brands seem to get nonstop complaints about support and refill issues. Maybe smaller companies are still trying to build trust while the big ones already scaled too fast. Curious if other people noticed this too.

I have not been having the best experience with Medvidi. While I have been able to fill my Adderall prescription, I am running into the most frustrating issues with it, and I'm at my wits' end.

What alternatives are out there for remote medication refills for Adderall? No insurance.

What I've appreciated from Medvidi is the option to connect with doctors licensed in different states, since I travel full time.

What has been very frustrating is how the portal on my end is basically unusable when it comes to actually booking an appointment. Because of this, I need to call a representative every time to get an appointment.

I ran into an issue because of this, for which I'm seeking reimbursement, and it keeps getting denied. I was given doctors to select from via a link a rep had sent me, but I found out at the end of the appointment that they weren't licensed in the state I was in, even though my profile reflected that.

I am being blamed for this issue, even though I know and have evidence that it is not my fault.

What alternatives are there for telehealth ADHD medication refills? I already have the script--which makes it more annoying that I'd have to do two appointments with a new provider, since most require an assessment appointment before the actual first one.

I’m having trouble finding a pharmacy to fill my adderal prescription that I got through telehealth(MEDvidi) already been through two pharmacies with no luck. Any advice?

I tried Hims first because the ads are literally everywhere and the signup looked easy. Maybe I just expected more support for the price but once I paid it kinda felt like I got pushed through a system and barely heard from anyone.

My psychiatrist had to quit and abruptly leave, I was taking ķlonopin 3x 1mg daily, I was wondering what the heck do I do? I’ve called 25 places today none taking Medicaid in Missouri. Is there any telehealth (besides Medividi they were the worst and kept just charging me and giving me nothing today)

She was supposed to move me up to 2mg 3x a day this week but had to leave sooner due to personal issues the office said, and then the office dropped me because I started crying and made a tiktok that went viral because I’m a social media influencer and that’s part of the reason my anxiety is so bad I get death threats an address leaks etc and am confounded to my home unless I take my meds.

Hello , I’ve taken the final step in addressing my true ADHD diagnosis.
As of right now everything is a MESS and I cannot even fathom going to a in person doctor to get the results I need.
I have decided to pay the $200 to do it through telehealth and I am praying for the best outcome.
I’ve been fortunate enough to get by and self medicate for a very long time but I’ve decided to get my own medicine and do this myself.
I have appt with the DR mentioned in the title and from the little info I see about him this seems like I may have found my doctor and the person who is going to accompany me throughout this journey of getting my life together and getting into a routine.
Any info you can give me about what to expect would be amazing and very appreciated. Located in FL.
Have. A great day 😊

Not even trying to be dramatic but Mochi was a bad experience for me. Support would take days to answer simple questions, refill updates were inconsistent, and there were times I had no idea if my order was even processing. Having to constantly follow up just to make sure my medication was shipping got old fast. The meds worked, but the communication and overall reliability were frustrating enough that I switched providers.

Location: Texas. I signed up with a service provider for a GLP-1, which was supposed to require a doctor's consultation before prescribing. Instead, they prescribed moments after I provided my card info, then told me the sale is final.

I can't find any evidence that there actually is a doctor. A deep google search indicates that they contract with Beluga Health for their providers. Beluga also has no info about their providers online except that they are licensed in all 50 states.

The telehealth company has stopped responding to my questions. I asked for my provider's name, state, NPI number, and any other info I can use to verify that there is a human and not an algorithm behind this obviously scam company.

All this to say - how to pursue? Based on the absolute ass quality of customer service (I called the line and a random guy goes, "Hello?" it's clearly just a dude in his apartment), I'm pretty positive this is a bullshit company getting their meds from GOD KNOWS WHERE. Do I start with the state, or HHS? Any insight whatsoever?

Welcome back, r/DoctorsOnline. Whether you're stuck on hold with insurance, refreshing a provincial registry page for the hundredth time, or trying to figure out if that "free" telehealth app actually covers your province - you're in the right place.

I've dug into the latest data for 2026 to create a practical, no-fluff guide to navigating healthcare access on both sides of the border. Let's cut through the confusion.

🇺🇸🇨🇦 The Big Picture: Two Systems, One Problem (Access)

The US and Canada approach healthcare from opposite ends of the spectrum, but both are facing a primary care shortage crisis. In Canada, 13-15% of the population currently has no family doctor. In the US, telehealth is rapidly filling the gap left by overbooked clinics, with many turning to Direct Primary Care (DPC) models for 24/7 virtual access.

The key takeaway for 2026? Virtual care is no longer a "nice to have" — it's the front door to the system for millions of people.

The 2026 Telehealth Toolkit: Free & Fast Options

Gone are the days of wondering if a virtual doctor can actually help. They can prescribe antibiotics, renew maintenance meds, and order lab tests. But you need to know the rules.

What Virtual Doctors CAN Do (2026 Update)

• Diagnose & Prescribe: For UTIs, strep throat, sinus infections, and pink eye.
• E-Prescribe: Scripts are sent directly to your pharmacy (e-scripts). No paper needed.
• Order Tests: They can send lab requisitions (blood work, urinalysis) directly to a clinic near you.
• Mental Health Support: Many platforms now prescribe SSRIs (like sertraline) for anxiety/depression after a video assessment.

What Virtual Doctors CANNOT Do

• Controlled Substances: You cannot get opioids (codeine/oxy), benzodiazepines (Xanax/Valium), or stimulants (Adderall) online. These require an in-person visit everywhere in North America.
• Physical Exams: They can't feel a lump or listen to your lungs. For that, you need an in-person clinic.

Free Telehealth by Region (2026)

Canada (Publicly Funded):
If you have a valid provincial health card, you have access to free virtual care platforms. These are fully covered, just like an in-person doctor visit.

• Available in: Ontario, BC, Alberta, and others.
• How: Apps like Maple (public version) or Tia Health.
• Cost: $0 with your health card.

USA (Low-Cost & Membership Models):

• Direct Primary Care (DPC): Models like Synergy Health offer unlimited virtual visits for a flat monthly fee ($15-$30/month).
• Insurance: Most employer plans and ACA plans mandate virtual visit coverage, often with a low copay ($10-$20).

The Waiting Game: What 2026 Data Shows

For Americans moving to Canada, the "sticker shock" isn't the price--it's the wait.

The 3-Month Gap (US → Canada)

If you move to Ontario, BC, or Quebec, your provincial health card does not work for the first 3 months.

• The Risk: A hospital stay during this gap can cost $3,800+ CAD per day for a room, or $13,000+ CAD/day for ICU.
• The Fix: You must buy private "bridge" insurance (Manulife, Sun Life, Blue Cross) for $75-$150/month. Do not skip this.

Specialist Wait Times (National Median)

Once you are covered, be prepared to wait. These are the latest 2026 estimates for Canada:

Specialty	Median Wait Time (Referral to Treatment)
Orthopedic Surgery	49 weeks (Almost a year)
Gynaecology	41 weeks
Ophthalmology	32 weeks
Medical Oncology	4.7 weeks (Urgent cases move faster)
MRI Scan	Varies by region, often months

Pro Tip: If you need elective surgery, the wait is real. If you have a cancer diagnosis, you will be seen much faster (Oncology waits are relatively short).

After-Hours Triage: ER vs. Urgent Care vs. Telehealth

It's 10 PM on a Saturday. Where do you go? Use this 2026 flowchart:

Call 911 / Go to ER for:

• Chest pain, trouble breathing, stroke symptoms (face drooping).
• Severe bleeding or head injury.
• Babies under 3 months with a fever (≥100.4°F / 38°C).

Go to Urgent Care for:

• Sprains, minor fractures, or cuts needing stitches.
• Ear infections, fevers (older kids/adults).
• X-rays and IV fluids for dehydration.

Use Telehealth (First!) for:

• Sore throats, coughs, rashes.
• UTIs (You can get antibiotics tonight).
• Medication refills.
• Why? It's the fastest way to triage. If the virtual doc thinks you need stitches, they will tell you exactly where to go.

Cross-Border Prescription Rules (2026)

Traveling between the US and Canada? Don't get caught at customs.

Going from US → Canada:

• You can bring a 90-day supply of most medications.
• Controlled substances: Only a 30-day supply. Bring the original bottle and a copy of the prescription.

Virtual Prescriptions:

• A prescription written by a doctor in Canada is valid at a Canadian pharmacy.
• A US doctor's script is not valid at a Canadian pharmacy (and vice versa). You need a local consult.

The Bottom Line for 2026

1. For the Uninsured (US): Look for DPC memberships or community health centers before hitting the ER. Free telehealth exists, but ensure the platform explicitly states "no fee" or check your state's Medicaid options.
2. For Newcomers (Canada): Buy bridge insurance yesterday. Use the waiting period to register for Health Care Connect (Ontario) or the Health Connect Registry (BC) immediately to start the hunt for a family doctor.
3. For Everyone: Use telehealth as your first line of defense. It's faster, cheaper, and keeps you out of the germy waiting room. Just remember: if it's a controlled substance or a physical emergency, you still need to show up in person.

What has your experience been with wait times or telehealth in 2026? Drop your stories below. Let's help each other navigate this mess.

Anyone else hate having to go through the customer service portal instead of leaving messages for your doctor? I’m a couple months in on substance abuse counseling plus meds and I can never tell if it’s a bot or a person. I’ve been told by customer service to make an immediate appointment with my clinician when having a crisis (which is what my clinician told me to do when she is unavailable) but my clinician keeps canceling the “crisis” appointments. She has however kept my monthly refill appointment still standing. I guess my doctor wants me to work through the crisis myself and teach me our relationship is just for refills? I thought QuickMD was supposed to substitute for in person counseling plus meds but I think it’s just a source for refills and I think I might need to look elsewhere to get both.