r/zsaVoyager

ZSA Voyager Customer Support

ZSA customer support has just been outstanding, every question answered and every problem resolved with a positive attitude, truly top 1% of customer service experiences. I actually enjoy talking to them instead of dreading it. Just told all my tech friends regarding the voyager and the other offerings. Also just ordered the trackpad. I am getting used to my voyager so much i am ordering a second one for the office, just in case one dies I don't want to be without a spare.

Only room for improvement - please hire more people so orders ship faster. The wait is killing us (not really but faster is better, US Customs slows things down a lot)

reddit.com
u/crmfan — 1 day ago

Got it! First impressions...

I just got my Navigator Trackpad today! I'm excited. But:

I won't bore you with the details of the packaging (nice), cables (braided, really cool), and shell (nice too).

I immediately connected it to my MacBook, and right away it felt nice. Very, very similar to the Apple native trackpad, something I had never seen, but not as "smooth." It's not worse; it's just softer, more rubbery. I noticed there was a small stain on it and tried to scrub it off, and I permanently scratched the trackpad with my nail. Come on, ZSA 😭

The movement felt pretty nice until I tried to scroll. It didn't work. Ah, I forgot they had a Mac app to make it work nicely with macOS. Let's get that. So I did. Opening the app made the trackpad immediately unusable. The speed is just too much, no matter which setting I use. I would just disable it, but then scrolling wouldn't work! Scrolling is pretty nice, btw, native-like on Mac.

I'm sure this can be solved with a software update, but there's one more thing™. Somewhere on their website, they advise you to have a left-click key on your keyboard so you can use it to drag stuff with your trackpad. Why??? Apple solved this decades ago with the double-tap-and-hold function on their trackpads. I wish this was built in (or at least I have not been able to use it), because honestly, I want to use this one-handed. If they don't ship something like that, I might just not use it at all.

Overall, I'm still excited and hopeful though.

Edit: Another bug in the app, when enabled, I cannot move the cursor to another monitor

Edit 2: Turns out the rubbery feeling and the scratches were because it had a protective film... It did look like that, but taking it off felt wrong, so I didn't do it at the beginning... Somehow without it feels a bit worse.

Edit 3: They've updated the app already fixing all bugs. It's better, not perfect, and lacking the tap-and-hold to drag.

u/pablopunk — 1 day ago

Trackpad dissapointment

Hey, i've received my trackpad navigator today and i have to say im kinda disappointed. This doesn't really feel as a polished ZSA product.

I'm comparing it mainly to the trackball module that i've been using before.

The finish is great, fingers slide on it much better than on e.g. the go60 pads, these are terrible.

But it very frequently mistakes single finger movement for two fingers? And vice versa.

Also any customization seems to be not yet available in the oryx configurator, so i can't for example change the angle. So what happens is that here and there i accidentaly trigger browser back gesture. Or zoom.

Hope that these might get fixed by adding configuration options into oryx.

Anyone else feel the same?

reddit.com
u/Fragrant_Role_1575 — 1 day ago

LM - Momentary layer with modifier

Here's my current layout https://configure.zsa.io/voyager/layouts/MWma4/latest/0

What I'm trying to do is have ESC in layer 0, but still have a way to do ALT-TAB between windows. The difficulty is that I need to hold ATL so I can tap repeatedly on tab to cycle through the windows with TAB. An ALT-TAB combo won't work because it fires off a single ALT-TAB and then I can't cycle through all the windows.

I can do it if I hold "F" taking me to my text nav layer, but then it becomes a 3 key gesture.

I tried to use the <Del> key (small left thumb key) so that when I hold it it activates layer 3 with the alt key pressed, then I could hold it and cycle through with tab. When I tried setting the hold function on that key to "LM - Momentary Layer with Modifier" (change layer to layer 3 while held, with the "ALT" key held), I found that you can't have a tap trigger on that key, so I lost my DEL key.

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Or, to put it a different way, what's the easiest way to leave my base layer largely untouched, but allow me to do an ALT-TAB cycle through windows.

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A nice to know would be: why can't I have "LM - Momentary layer with modifier" on hold and also a tap trigger?
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I'm not sure if that's just the way it works, or if I'm doing something wrong. The key I have mapped to Del I have as Alt on hold. I've realised I want to change my Tab key for Esc, as I use it more frequently. However I also do alt+tab all the time. I created a layer where all keys were "transparent" except Esc, then it was tab and tried to make the Del key momentary layer with modifier that goes to that new layer with Alt pressed. It deleted my Tap mapping.

So, am I misunderstanding what it does?

Why do I lose my Tap capability?

Is there a way around it?

I don't think I can use a macro as I need the Alt to be held, and making the macro alt+tab doesn't work, I need it to be hold alt then tap tab to cycle through.

reddit.com
u/baralong — 3 days ago

trackball scroll problem (recent flash)

hey! ive flashed a new FW to my voyager today and suddenly the trackball with drag scroll key is doing almost nothing. i need to spin the ball to actually get a cm of scroll on firefox in ubuntu on wayland. anyone have similar problem?

reddit.com
u/Fragrant_Role_1575 — 5 days ago
▲ 89 r/zsaVoyager+1 crossposts

Since when has the trackpad been available for purchase?

I've been waiting for this for a long time. I randomly went to the website today to check for any updates, and I see it available? I didn't see it in the newsletter or on this subreddit 🤔. Grabbing one right now!

u/pablopunk — 8 days ago

ZSA's Customer Service is Top Notch

I ordered the Voyager about 4 days ago without the trackball, as I have never used a trackball and am not really sure I would like it. This morning, I got an email that ZSA had released a new navigation trackpad. I emailed customer service to inquire about adding the trackpad to my order, since it hasn't been shipped yet, and got a response within minutes asking which side and what color! Customer service where your problems/questions are handled that quickly is rare today, and I really appreciate it. I don't have the keyboard yet, and I already know it's going to be high-quality based on my interaction today.

Thank you, Nick, for your help with the navigator and answering my additional questions about the switches. I look forward to learning the ins and outs of my new board and adapting to a layer-centric approach!

reddit.com
u/Kaosdeath97 — 7 days ago

Couldn't order trackpad and now it's out of stock

I am disappointed.

for some unknown reason the trackpad order was blocked to my country because of "high shipping cost and import fees" despite its me who pays these. and despite that at the same time ordering the trackball was possible. I tries to get answer from support, but weekend started and now its out of stock.

this is a small rant, but I really don't get why they blocked trackpad orders to my EU country, while the same size device was available.

edit: got an answer that this is caused by some past issues with customs in my country, where they were charging more that expected for items of less than 160USD

reddit.com
u/prwnR — 6 days ago
▲ 3 r/zsaVoyager+1 crossposts

[US-CA] [H] ZSA Voyager black with Choc Pro red switches [W] Paypal

timestamp

Selling my ZSA Voyager (black) with choc pro red switches.

It comes with all original accessories, shocccs switch dampening pads, keycap puller, all cabels.

The keyboard is about 6 months old. Warranty is good till April 10, 2027.

Comment before DM.

Price - $360 $300 shipped in US

u/SandwichEducational8 — 9 days ago

WTB-US Broken Voyager

If anyone has a broken Voyager, or maybe just one half with the other half missing, left or right does not matter, I’d be interested in buying it if the price is low. DM me or reply here in the comments. Keycaps and switches are not needed. I don’t need accessories or anything else either.

reddit.com
u/HereIsJustAnotherGuy — 9 days ago
▲ 13 r/zsaVoyager+1 crossposts

My layout tour - Combos, neovim, symmetrical

Hi there, I recently finished creating my tour and thought I'd share it.

The layout relies heavily on combos for special characters and was made with neovim in mind.

If you're a vim user, you know that special characters are used for coding but also for navigating the code so the quick access nature of special characters with combos feels great, i think 🤷‍♂️.

I'm curious to know your thoughts and maybe hope to inspire new voyager users still refining their layout.

https://configure.zsa.io/voyager/layouts/Qww9W/latest/0/intro

Cheers

configure.zsa.io
u/maxdlr — 12 days ago