Do you have a handoff process when you deliver a finished website to a client?
I’m curious how other WordPress developers/designers handle the moment when you hand over a completed site to a new owner.
· Do you walk them through everything live?
· Send written instructions?
· Just hand over the credentials and wish them luck?
· Anything else?
The reason I ask is I’ve seen where the new website owners have no clue what to do. Their only recourse is to contact the designer/developer and ask a bunch of questions…
To aid in the process, I'm working on something called a "Handoff Kit" — a co-branded resource package a designer can give every client at project completion.
Think: a plain-English glossary of WordPress terms, a maintenance checklist, a conversation guide with the 10 questions every new owner should ask before the designer signs off, and a simple sign-off sheet both parties initial.
Feel free to answer a few questions:
- Do you currently have any kind of formal handoff process, or is it more informal?
- Do your clients come back to you with basic maintenance questions after launch, and does that eat your time?
- Would something like a ready-made, co-branded handoff kit be useful to you, or is this a problem you've already solved?
- What's the ONE thing you wish new website owners understood before you handed over the keys?
I’m not selling, am genuinely trying to understand whether this is a real gap, or a solution looking for a problem.
Appreciate any honest feedback.
Thanks.