u/23_Samuel

Hi everyone, as you can see in the photo, my mower is leaving these uncut strips in some areas. I have the path overlap set to 10cm, which has always worked perfectly until now.

I don't just own this mower; my gardening company exclusively installs Mammotion mowers.

I would appreciate an official response from Mammotion regarding what is causing this and why it has started happening now.

I install 2–3 Mammotion mowers almost every week, so I’m no amateur, but I’ve been having more issues with my own unit this season.

I am aware that it shouldn't be mowing grass this high, which is why I turned off obstacle detection, but it still leaves these uncut strips in certain spots. Since the overlap is set to 10cm and it’s leaving uncut patches over 30cm wide, changing the setting to 8cm won’t solve the problem.

Naturally, I have the latest firmware versions installed on both the mower and the RTK station.

The mower hasn't reported any errors in the log.

I’ve encountered another issue as well, which I will describe in a separate post if it happens for a third time.

Google support told me to create a new profile to "save" my reviews, then told me the transfer is impossible, and now they are demanding a video of a physical office that doesn't exist. I’m stuck in a loop and losing business every day. 🚕
The Story: I manage a legitimate taxi and transport company called Johnytraffic s.r.o. in Slovakia. We’ve been through a nightmare over the past few weeks:
Phase 1: Our original, verified profile (with years of history and reviews) was suddenly deleted/lost.

Phase 2: A support agent told us to create a NEW profile and promised they would transfer the reviews.

Phase 3: Once the new profile was live, they backtracked, saying the "information doesn't match" and the transfer is impossible.

Phase 4: Now, they are demanding Video Verification.

The Problem: We are a Service Area Business (SAB). We don't have a walk-in storefront or a fancy office with permanent signage — our "office" is our fleet of cars on the road. Google's video requirements (showing the street, entrance, and interior) are literally impossible for a taxi service to fulfill.
What I’ve tried:
I used the "Verification Troubleshooting Tool" and correctly identified as an SAB.

I have provided official business registration docs.

I even have the physical postal verification codes from our previous profile as proof of history.

The Question: Has anyone successfully bypassed the Video Verification "hard wall" recently? How do you get a human agent to manually trigger an SMS or Postcard verification when the automated system is stuck?
Any advice or "magic keywords" to use with support would be life-saving. We can't even run Google Ads because of this "unverified" status.

Investigation

Luba Mini 1500 Issue with uncut strips – Seeking official response from Mammotion

How to force Google to give me an alternative to Video Verification? (The "Taxi Trap")