Is Dentaquest a scam or just very incompetent?
This is my second year with them. Last year they had a software issue connecting with the Health Insurance Marketplace and claimed they never received my initial payment until I emailed a PDF of the credit card charge.
This year, I set up auto pay through them. Then last week my dentist said that my account shows as cancelled. I just called Dentaquest and they claimed that I cancelled my plan in March, even though I never spoke to them this year. The automatic payments were still coming out of my credit card. The representative said she reinstated my plan but I would have to email the billing department about reinstating the autopay.
My dentist said they've only ever had 2 patients who used Dentaquest, so they don't know anything about them.
Am I the only one or is this a common thing?