Has anyone have 2 separate bookings linked together work properly?
I booked a flight using some delta e credit and got a confirmation code. Then my mom booked the same exact itinerary and got a different confirmation code. I had to call since my dad had to cancel a previous ticket and I claimed the e credits. The lady on the phone said that we’d be linked together (so check in separately but our seats will be together)
The route is from YWG -> MSP -> HND
And all 4 routes we’ve been separated. Luckily from MSP -> HND I was able to ask a gate agent to put us together but tomorrow I leave back home and we’ve been separated again which is frustrating. Does delta IT suck so hard or are they deliberately punishing me for booking basic?
Oh and we both got middle seats and I got the SSSS which totally makes me not more agitated about this situation.
EDIT: I looked at the seat map and saw it was a full flight so it’s pretty obvious what might’ve separated me and my mom. (Initially assumed it was an empty flight cause msp to hnd usually has a <70% load factor)
The flight to there was <70% full and me and my mom got separated. She had to print at the gate which idk if it says much.