u/4rsttimer

Need some info from the masses, please. I spent more than 30 years working at, owning and operating automotive repair centers. I’m researching how vehicle owners handle situations where they don’t trust or understand a diagnosis or repair estimate. What is the move? Do you just do the repair? Google it? Have a " car guy" you call? Since my entire life has been in this industry I am checking with strangers since all of my friends, family etc always just called me.