
Worst customer service
So, I bought 2 toothbrushes that were on sale for -80%. I should have identified the red flag from this very moment. Anyways, I still ordered, it arrived and one of the toothbrush stopped working the next day. I reached out to their customer support and after multiple confirmations from my end about my details, they never sent a replacement, as if they were delaying it intentionally. 2 weeks later, other toothbrush stopped working too. I wrote them another email, this time asking for refund rather replacement.
Now, I have 2 useless toothbrushes that don’t work and this is what customer support asked me to do. What kind of pathetic CS is this? I know for sure that MOVA products are trash and should be thrashed but who ask their customer to send a video of it being destroyed before refund. I am more than willing to ship it back and they can incinerate it themselves provided they take care of shipping fee but this is the first time I have heard of such stellar refund process.
Anyways, the point is beware of this company. I had plans of buying their vacuum robot considering how good they are specs to price wise but the low prices come from cheap quality and non-existent customer service.