Refund for a wrong item sent. What should I do?
I have been trying to get a full refund with return on a balenciaga bag from a dhgate store as they sent me the wrong bag.. they sent me the suede version instead of the shiny leather version. It cost $110 and dhgate mediator offered $47 as refund. I really don't want the bag but I'm getting nowhere with the refund. Seller said I can return and they will refund the postage once the receive it.
I also ordered a separate one from the same seller, 2 bags, I received only 1. The one I did receive is stunning, and now im trying to get them to send the missing bag.
Ugh so frustrating!
What should I do?