Please help revert my plan back to
Hello,
I am writing to request a manual database override for my account. I recently contacted Xfinity support to lower my monthly bill. During that process, the agent changed my plan and permanently removed my grandfathered Super Triple Play bundle, which included my 1.3 Gbps (Gigabit Extra) speed tier.
When the agent attempted to revert the changes, they were unable to restore my original speeds because the online system now only shows a maximum of 1.2 Gbps for my address. Under the old 1.3 Gbps profile, my network successfully overprovisioned to 1.5 Gbps. Under this forced 1.2 Gbps plan, my speeds are hard-capped at 1.3 Gbps.
Because this plan destruction happened during a failed billing adjustment, I need a Tier 3 specialist to access the system archives. Please initiate an Erroneous Downgrade Reversal to manually push my legacy speed profile back onto my account provision. If the old rate code is completely locked, I would like to discuss matching my previous speeds via a promotional credit on a higher active tier.
Thank you, and I look forward to your direct message to provide my account details.