Need Whatsapp API recommendations for eCom site: Frustated with AiSensy
We run a small pet supplies website. Our biggest usecase is sending order updates to customers, collect reviews and recover abandoned cart.
AiSensy is doing a bad job for all of these. Please suggest alternatives that are not too costly.
Frustations with AiSensy:
- The customer msging design is very limiting. eg. - You can't simply send an order confirmed msg. to COD customers. You have to send a multi-choice msg. asking customers if they want to 1) Confirm, or 2) Cancel the order. This is a conversion killer for us.
- The interface is from early 2010s. It takes a while to learn how to navigate. Like Campaign section is tucked in a different corner while campaign msging. section (where you draft msgs. for Mate approval) is some 15 clicks away at another corner.
- Abandoned cart msg. delivery is always between 45-55%.
I can go on an on :(
EDIT: Need something that integrates well with Shopify without breaking the bank. Our msg. Volumes are below 1000 per month