r/EcommerceIndia

Hey everyone! Ive been running a clothing business for the past 8 months through a shopify website. Running ads through meta. My pricing is pretty decent for the starting avg being 1100 . However i havent been able to get orders consistently. Till date i have an overall roas of 0.8. So far to the customers ive sold to, 90% reviews ive got positive for my products. My website’s good . Recently ive been starting to go heavy on ugc as well, paid collabs . But still struggling to get 1-2 orders a day. Does everyone face this or is it just me? Some help would be really appreciated

Hello, i have an instagram page where i sell jewellery, the sales are hardly now, I'm getting offline response but i want to do it online, i tried earlier to have website on smartbizz had 800 people visit my store but no conversions, i moved to dm2buy, within a week i got two orders and then it shut down or stopped working.

Now I plan to move to Shopify as i don't want to waste more time trying out free things, but I read GST is mandatory for ecommerce. I am a small business person, taking GST, registering business, and maintaining records sound hectic and time consuming to me.. i am confused on what to do?

To all the folks, who are on shopify, do you have GST? If no how much is your sales, and if yes, is it hectic?

Expert in e-commerce business, professional with top ecom giant brands in india and globally.

Ask me anything about marketplaces, Shopify, meta ads, google ads, retention marketing or anything.

Marketplaces amazon, flipkart l, meesho etc.

Ask me about social media strategy or seo strategy.

Shipping services, checkout services, payment gateway, anything.

Feel free to drop your doubts. Will answer to all

I retail a medium size bag at 3299, the bag box is 33x20x15 cms in diameter with not an even 1 cm higher than required and delhivery is charging me 300 for local deliveries. Isn't it too high? I understand that they charge on volume metric weight but 150 per kg for a carton is exorbident especially when Im doing 100 orders a month

Need help with a good logistic partner. Currently using Shiprocket, but these are guys are still pathetic. So we are planning to add India Post Directly. Is it possible to do that?

I’ve been using Shiprocket for my small business shipment, but lately they’ve increased their prices and enabled auto secure feature mandatorily for their lite plan subscribers.
I’ve found this alternative “Nimbuspost”
I need advice on whether its authentic or not?
Please give suggestions, thankyou✨

Hey everyone, I’m new to the community and looking for some advice from experienced e-commerce sellers.

I’m about to register for GST, but I'm stuck in a dilemma: Should I register using my home address, or opt for a virtual office?

My biggest concern is privacy.

I absolutely do not want my residential address displayed on official websites, marketplaces, or customer invoices.

Hi, I run a D2C brand for the past 6 years. We are profitable from day one and do around 12Cr annually. I am looking for buyers who are interested in buying my company. If anyone wants to discuss more, dm me.

Small D2C brand here. Selling on our own Shopify site plus Amazon, Flipkart, Meesho, and now starting on Myntra. Every channel wants something different and I’m spending half my week on listings instead of actually growing the business.
Meesho wants 1500×1500 white-background images that don’t work for Amazon. Flipkart keeps suspending listings for missing manufacturer addresses or MRP image mismatches. Myntra has its own category rules I can’t keep up with. Half my SKUs have inconsistent attributes across channels and I can’t tell which ones are live, which are suppressed, which need updates.
Right now my catalog manager is basically living in Excel and re-uploading files when stuff breaks. We’ve looked at Unicommerce and Vinculum but they feel built for bigger brands. Hired a listing agency once, didn’t go great.
How are other small-to-mid D2C brands actually handling this? Is everyone just suffering in Excel, or is there something I’m missing?

Hi so i run an instagram garments shop and i was wondering if anyone can drop any valuable advices as to how to gain more trust within customers? What i have noticed is that, whenever people in reddit hear that it is an insta page, they back off and label it as a scam, so how would you propose building trust?

I am a handbag manufacturer who has recently launched my D2C business. It is going really well as I make unique bags which look premium. I am looking for an agent/business owner to sell my inventory outside India. Even small quantities work for me. Please connect with me if you are looking for drop shipping from India

Hey r/EcommerceIndia,

I run a D2C chiffon saree brand, and I'm reaching my breaking point with Shipway's weight discrepancy billing. Posting here to see if other sellers are experiencing the same thing.

Here's what my Weight Reconciliation dashboard shows for just the last 15 days (May 2 - May 17, 2026):

- Total shipments: 213

- All Disputed: 124

- Courier ruled in favour: 83 cases

- Seller ruled in favour: only 6 cases

Total financial damage in 15 days: Rs 1,932+

Annualized: Rs 47,000+ per year just from fake weight charges

The worst part? Shipway has a 7-day auto-acceptance window. If you don't raise a dispute within 7 days, the charge is automatically deducted. 27 of my cases were auto-deducted this way because:

1. There's no proper alert system when discrepancies are uploaded

2. The dispute process itself is broken - no disputes are even being logged

3. Small sellers don't have teams to audit every single shipment

---What I'm demanding from Shipway:

1. Refund all wrongly auto-accepted discrepancies

2. Extend the 7-day dispute window to at least 30 days

3. Share the courier's actual weighment slip/records with sellers

4. Implement a neutral 3rd party weight audit mechanism

--- Is anyone else on Shipway seeing this pattern? Especially on Bluedart 0.5kg slab shipments? Would love to know if this is widespread before escalating further.

Already posted about this on LinkedIn tagging Shipway's parent company Unicommerce's CEO. But wanted to get the seller community's input here too.

A lot of conversations online still default to Shopify, but Indian brands often have completely different requirements:

• COD optimization
• WhatsApp integrations
• mobile-first shopping experience
• regional payment options
• faster setup
• lower monthly costs
• handling high traffic during sales/festivals
• easy order management for small teams

There are so many options now WooCommerce, Shopify, Dukaan, Wix, and Zopping.
Curious what Indian store owners here actually prioritize when selecting a platform.
What’s the biggest deciding factor for you?

12 inch X 7 inch X 3.5 inch

This packaging is designed keeping courier volumetric weight rules in mind, assuming your product’s actual weight is under 1 kg.

In logistics, courier charges are calculated based on whichever is higher:
• Actual Weight
• Volumetric Weight (box dimensions)

Many businesses unknowingly pay higher shipping charges because they use oversized packaging. Even if the product weighs less than 1 kg, a larger box can push the shipment into the 2 kg pricing category.

This box is specifically designed to stay within the 1 kg volumetric weight limit. In fact, this is the maximum box size possible while still remaining under the 1 kg volumetric slab.

Any box size smaller than this will also fall under the 1 kg volumetric category.

If you need custom-sized packaging optimized for shipping costs, I’d be happy to help.

Regards

** AI Edited **

Hey everyone,

I manage the online business for a premium fabric conditioner brand that recently went live on Amazon India. We’ve spent a lot of time working on the fragrance profile, fabric feel, and overall positioning because we wanted it to feel more like a premium lifestyle product rather than a regular laundry add-on.

Since this community has a lot of experienced e-commerce sellers and people who genuinely understand product quality, packaging, customer expectations, and retention, I’d genuinely appreciate it if you could try the product and give your honest feedback.

Here's the Amazon link -
https://www.amazon.in/dp/B0GV4YGHVR
https://www.amazon.in/dp/B0GYLGQ88W
https://www.amazon.in/dp/B0GYLFJPVD

Please DM or comment if you want to know more about the brand.

Started my dropshipping store ~3 weeks ago and did around ₹65k in revenue so far.

Getting decent order volume, so I don’t think product or ads are the issue.

Big problem: RTOs (India, mostly COD orders). It’s killing margins.

I’ve tried:

- Prepaid discounts

- Calling some customers to confirm orders

Still, most people choose COD and a good chunk ends up returning.

For those selling in India:

- How are you actually reducing RTOs?

- What’s worked for pushing prepaid orders?

- Are confirmation calls even worth it at scale?

Would appreciate any real, practical advice.

Hi, I am from Ranchi, currently based in Bangalore with my husband. I have this deep desire to start an online saree business, with possible expansion later as I build. I’d like to understand the nuances of this business better before starting out. Any tips/ recommendations/ connections on how to start, how to build an authentic weaver base, how do the margins and profits work etc. are few questions on my mind. I’m personally a fan of Banarasi sarees and would love to start the sourcing from Varanasi. Please let me know what the community thinks! I’d love to hear your thoughts!