u/AdDecent4232

My brother died on Feb 13th. He had a ziply landline phone which I called and disconnected that day. In online chats I was told there would be a refund for the partial month. I began getting bills (I’m the executor) for negative 47.18 in March. Then April. I called and asked to have a check sent to his estate in March. Suddenly the May bill arrives with a zero balance. No info where the 47$ went and it looks like it was actually “disappeared” from his account mid April.
Do you suppose they have a special Christmas party fund? Or maybe it adds to someone’s bonus?
Yes, I tried to call but was left on hold so long I expected they just wanted me to go away and since I have a life I did. When I tried chat I was told that bills are NEVER pro-rated so I was out of luck. Fortunately I was able to screenshot the chat that promised me the refund so she had to back down on that claim but, that was in March. Right now, May 15th, the only thing holding up the probate account closing is waiting for this check!
This company is absolutely horrid to deal with. They will promise you anything and not deliver on any of it. Still waiting for a responsible and SKILLED technician to finish installing fiber at my house.

I posted about my son’s mess up on his 2023 taxes and you all gave me easy and great advice for which I thank you!
We uploaded the corrected 8949 and schedule D to the AUR unit and paid the amount we believe he owed on April 12 or thereabouts. How does he learn if it’s been accepted? He didn’t file with the tax court and that deadline is next month. Kind of worried if he needs to be worried!
Thank you for any more good advice!

I’m executor of an estate. One of the beneficiaries is disabled, 70 years old and relies on public assistance to survive. The inheritance is less than 40k. Enough that she’d lose many of her benefits, not enough to keep her going for long so she’d have to reapply in a few months which is a nightmare, even in Washington state. A pooled trust is recommended but the attorney she met with acted as though it’d be no problem and after a week he’s backed out apparently. She’s found a place online “intrustment northwes” and they seem very eager. Does it really matter? I worry that she’ll get into a scam of some sort. She lives far away from me and is very independent mentally also intelligent but trusts easily if the official wording makes sense.