WWYD - Engagement ring production issue
Hi y’all - I would love your advice here on my engagement ring purchasing experience. PLEASE STRAP IN BC ITS A LONG ONE.
In January, we went to Derco in SF to find a lab diamond and a setting. We found an emerald cut I liked for at least 500$ less than other retailers and I chose a setting from Frank Darling that was priced at $2140 at the time I wanted them to recreate. They gave us 300$ off of the FD retail price so the setting came out to $1800+tax
We were suppose to receive a CAD rendering 6 weeks after we put in the purchase order……. But around mid April… we got an email with a picture of a ring (NOT the CAD) that looked nothing like we requested. I confirmed with the jeweler all the changes that needed to be made and specified that I just wanted a setting to look exactly like the FD setting.
We event came back into the showroom to confirm all the details again.
\- side stones were too wide and I needed narrower ones
\- the metal was white gold and I wanted yellow gold
\- there were suppose to be faux double claw prongs (they had bulbs)
\- the link I sent was the setting I wanted them to copy but they completely created a different setting that we talked about but I no longer wanted
He told me he would need to source new side diamonds and submit the request for a CAD. We would have to wait an additional 2.5 weeks and another 4 for the creation of the actual ring.
I received the CAD - firstly it was NOT the setting I said I wanted AND the CAD did not show how the prongs would look. He said he would make sure the correct prongs were designed correctly. I gave screenshots and circled things and X’ed things out so he would know exactly what I wanted.
At this point I’m so exasperated keeping all the details and requests in order and I didn’t want to prolong this whole thing anymore so I told him “yes” to the setting but to make sure the prongs were correct. I ASSUMED that from our conversation he also noted down that I wanted yellow gold.
Anyway, when we received the ring…
It’s white gold, the setting was the one I accepted but bc I was just so over waiting for another ring to be made, the faux prongs look nothing like the FD sample and craftsmanship really neglected detail.
At this point we’re been working on this ring for 6 months. I just want to get engaged and I don’t want to waste another 2 months waiting for them to fix their production issue.
I want to wait until we officially get engaged to being the ring back to ask them to fix it. Can I even do that?! What should I do 😭😭😭😭
ALSO, the setting I originally showed them for $2140 is now $1340 on the FD website. Since we’ve been waiting for so long and the setting still isn’t correct, how can I ask for a price readjustment on the setting? (My partner already paid for it when he took it home but I have no shame in asking)
Please help me 😭
\- Tired and just want to be engaged I